End User Coordinator

Milwaukee Tool•Milwaukee, MT

About The Position

The End User Coordinator reports to the Manager of Design Research and establishes and maintains a community of engaged users in key target cities across the country. The role also coordinates field visits and prototype validation, collaborating with internal colleagues and external users to improve and streamline end-user recruiting for Design Research. The coordinator recruits and builds relationships with opt-in end users, identifies suitable participants and jobsites for research, schedules discovery and validation sessions, and manages communication and visit cadence to avoid overusing participants. The role uses CRM data to support recruitment planning, provides appointment details to researchers, coordinates regional visits with Sales when appropriate, and recruits at trade shows and industry events. The coordinator also supports community-building, keeps stakeholders informed of recruitment progress, recommends research-appropriate incentives, and improves the CRM database for the Design Research team's needs. Travel is required 60–70% of the time, sometimes at short notice, locally and regionally.

Requirements

Associate degree required.
Ability to manage multiple projects and priorities simultaneously, with strong organization and follow-through.
Excellent verbal and written communication, presentation, and relationship-management skills.
Comfort walking onto commercial and residential jobsites and introducing yourself.
Understanding of and ability to use negotiation dynamics.
Ability to manage time effectively, work independently, and be self-motivated.
Proficiency in Microsoft Office Excel and PowerPoint, and conducting internet searches.
Experience working in a Customer Relationship Management (CRM) system.
Experience working with and managing data.
Valid driver's license.
Ability to travel 60–70% of the time, sometimes at short notice, locally and regionally.

Nice To Haves

Two to three years of experience in or around the construction industry is preferred but not required.
Experience in Sales, Marketing, or Customer Service is a plus.

Responsibilities

Work with the Design Research team to recruit, build, and foster relationships with opt-in end users, keeping detailed notes.
Recruit users through jobsite visits, cold calls, and networking with trade organizations and research participants.
Identify and schedule end users for targeted discovery and validation research, selecting suitable jobsites and participants in collaboration with Design Researchers.
Manage communication and jobsite visit cadence to avoid burnout among key research participants and sites.
Query the CRM to analyze the existing user base and inform project recruitment plans.
Deliver timely, detailed end-user appointment information to Design Researchers after recruitment trips.
Coordinate with Milwaukee Tool Sales team members to schedule and plan regional site visits when appropriate.
Participate in trade shows and industry events to recruit users and build relationships.
Develop and implement creative approaches to foster a community feel and encourage user participation.
Keep stakeholders informed about recruitment progress, changes, and scope to support clear hand-offs.
Recommend and implement incentive guidelines appropriate to site visits and user partnerships in different research scenarios.
Identify and implement improvements to the CRM database for the Design Research team's needs.