End User Coordinator

Milwaukee Tool•Milwaukee, MT

About The Position

Under the direction of and reporting to the Manager of Design Research, the End-User Coordinator establishes and maintains a research community of engaged users in key target cities across the country and assists with coordinating field visits and prototype validation. The role involves extensive collaboration with internal coworkers and external users to improve and streamline the Design Research end-user recruiting process.

Requirements

Ability to manage multiple projects and priorities simultaneously, with strong organization and follow-through.
Excellent verbal and written communication, presentation, and relationship-management skills.
Comfort walking onto commercial and residential jobsites and introducing yourself.
Understanding and ability to use negotiation dynamics.
Ability to manage time effectively, work independently, and be self-motivated.
Proficiency in Microsoft Office Excel and PowerPoint, and conducting internet searches.
Experience working in a Customer Relationship Management (CRM) system.
Experience working with and managing data.
Associate degree required.
Valid driver's license required.
Ability to travel 60–70% of the time, sometimes at short notice, locally and regionally.

Nice To Haves

Two to three years of experience in or around the construction industry is preferred, but not required.
Experience in Sales, Marketing, or Customer Service is a plus.

Responsibilities

Recruit, build, and foster relationships with opt-in end users while maintaining detailed notes, including through jobsite visits, cold calls, and networking with trade organizations and research participants.
Identify and schedule suitable end users for targeted discovery and validation research in collaboration with Design Researchers.
Manage communication and jobsite-visit cadence to avoid burnout among key research participants and sites.
Query the CRM and analyze the existing user base in light of project details and recruitment plans.
Deliver timely, detailed end-user appointment information to Design Researchers after recruitment trips.
Coordinate with Milwaukee Tool Sales team members, as appropriate, to schedule and plan regional site visits.
Participate in trade shows and other industry events to recruit users and build relationships.
Propose and implement creative approaches to foster a sense of community, encourage participation, and build an insider mindset among users.
Keep stakeholders informed about recruitment progress, changes, and scope to support clarity and smooth handoffs of research appointments and information.
Recommend and implement incentive guidelines for site visits and user partnerships based on research scenarios.
Identify and implement CRM database improvements to meet the Design Research team's needs.