Technical Writer & Content Management Special
About The Position
The Technical Writer and Content Management Specialist develops, edits, maintains, and distributes technical documentation and company-controlled manuals supporting Technical Operations, Flight Operations, and Safety. The role ensures that technical publications are accurate, consistent, accessible, and revised in a timely manner in accordance with company standards and applicable regulatory requirements. It manages document revisions and manual records, coordinates with manufacturers and internal departments, and supports technical content management systems, including the company’s iPad program. The position works with Technical Publications, Engineering, and operational teams to provide access to current, approved technical documentation and support operational efficiency, safety, and regulatory compliance. This position has no supervisory responsibilities. It is primarily sedentary and frequently performed in an office environment, using standard office equipment. The role occasionally requires exerting up to 30 pounds of force for office supplies and equipment.
Requirements
- High skill and comfort level with common office software, including MS Office and Adobe Acrobat.
- Willingness and ability to develop proficiency in new software titles and data systems.
- Strong ability to work under pressure and adapt to new projects and tasks.
- Excellent verbal and written communication skills, including the ability to present information, answer questions clearly, and write reports, procedures, and business correspondence.
- Ability to work well with others and collaborate on projects.
- Excellent organizational skills.
- Typing speed of at least 45–50 words per minute.
- Good research skills.
- Fluent or proficient spoken and written English.
Nice To Haves
- Previous technical aviation knowledge.
- FrameMaker skills, structured or unstructured; preferred but not required.
- Previous technical writing experience.
- Bachelor’s degree or higher in English, Communications, Technical Writing, or a related area of study.
Responsibilities
- Issue and track revisions to company-controlled manuals assigned to aircraft.
- Maintain and update manual status reports for Maintenance and Flight Operations, as well as aircraft audit lists for crew use.
- Organize and maintain the company manuals servers, including master company-generated and manufacturer-issued documents.
- Audit manufacturer-provided data for currency and completeness.
- Assist with ordering company-controlled materials and order manuals or copies of manuals when required.
- Maintain and update Technical Publications open action items in the Safety Management database.
- Track distribution of physical copies of manuals issued to company aircraft.
- Standardize content across platforms and media.
- Lay out and edit company-controlled manuals, revisions, and bulletins.
- Ensure manual revision requests are supported by approved Manual Change Request forms.
- Contact manufacturers to confirm contact information, responsibility for listed STCs, and access to related documentation.
- Help operations and maintenance personnel, flight crews, vendors, and other employees access manuals through company servers and company-issued iPads.
- Work with Technical Publications staff to create, circulate, and issue revisions to company manuals.
- Work with Technical Publications to create company forms and SOP documents.
- Work with Technical Publications and Engineering to create and revise task cards.
- Manage tasks associated with the iPad program for Maintenance and Flight Operations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
