Technical Writer / Business Analyst

Hathiant•Herndon, VA

111d•Remote

About The Position

AcisTek is seeking a Technical Writer / Business Analyst to support the Grants.gov Information Technology Services program for the U.S. Department of Health and Human Services, Office of Grants, Division of Information and Solutions. Grants.gov is a public-facing federal shared service that provides a centralized platform for applicants to find and apply for federal discretionary grant opportunities and for federal agencies to post, manage, and process grant application packages. The selected candidate will support the operation, maintenance, enhancement, modernization, security, performance, and user experience of the Grants.gov system. The work supports a mission-critical federal platform used by applicants, grantors, federal agencies, and partner systems throughout the grants lifecycle. The role operates in a structured federal IT environment emphasizing service continuity, stakeholder responsiveness, documentation, quality, security, accessibility, and disciplined delivery. The position combines business analysis and technical writing. It involves assessing business processes, gathering and documenting requirements, providing use cases and design input, preparing reports, and creating clear technical documentation and user guides. The candidate will collaborate with product, engineering, customer success, operations, technology, and subject matter expert teams to ensure solutions and content are accurate and useful.

Requirements

At least 5 years of related experience.
Strong written and verbal communication skills to produce clear, user-friendly technical content and present findings and recommendations.
Ability to assess processes, document requirements, and contribute to solutions for new or improved processes and capabilities.
A bachelor's degree in information technology, computer science, or a related field is preferred, not required.

Nice To Haves

Experience supporting federal IT programs, public-facing web applications, grants management systems, cloud-hosted environments, Agile/SDLC delivery, system operations, application support, testing, cybersecurity, communications, or related technical and program functions.
Experience with Grants.gov, federal grants systems, HHS, government shared services, or high-volume public-sector platforms is strongly preferred.
Experience with Grants.gov, GrantSolutions, or other federal grants management platforms.
Knowledge of the federal discretionary grants lifecycle, including funding opportunity posting, application package creation, applicant submission, agency download, forms, validations, and acknowledgements.
Experience with public-facing government websites or shared service platforms with large user communities.
Experience with system-to-system interfaces supporting applicant systems, grantor systems, partner systems, or external federal integrations.
Experience with federal forms development, Adobe/XDP/PDF forms, XML schemas, web forms, form validation, and Section 508 accessibility.
Experience with HHS, OMB, GAO, OIG, congressional data calls, federal stakeholder reporting, or executive-level federal communications.
Experience with federal cloud, ATO, POA&M remediation, vulnerability management, disaster recovery, and operational continuity.
Optional certifications: PDS, CAA, J6, SFDC, CISSP, CISA, or ITIL.

Responsibilities

Assess business processes and identify opportunities for improvement.
Document requirements from various departments and incorporate them into solutions to optimize existing or new processes.
Collaborate with product, engineering, and customer success teams to ensure accurate, high-quality content.
Present findings and recommendations to cross-functional teams and management.
Prepare reports from stakeholder meetings and track implementation results.
Create easy-to-read technical documentation, manuals, and guides for product installation, operation, and service.
Break down complex concepts into clear, user-friendly language.
Maintain and update technical content to reflect changes in policies, processes, or products.
Work with subject matter experts to ensure documentation is accurate and complete.
Partner with product owners, operations, and technology teams to define scope, objectives, and requirements.
Provide requirements documentation, use cases, and design input for new or enhanced capabilities.
Manage project risks, timelines, and budgets when documenting solutions.
Support the operation, maintenance, enhancement, modernization, security, performance, and user experience of the Grants.gov system.