Technical Watch Officer

American Cruise Lines•Guilford, CT

2d•Onsite

About The Position

American Cruise Lines is hiring Technical Watch Officers to provide shoreside support for its fleet of small U.S.-flagged cruise ships. The role is based fully in person at the Fleet Operations Center in Guilford, Connecticut, and provides 24/7 support for safe, secure, and consistent cruise operations across the company’s routes. Technical Watch Officers maintain fleet and crew status-tracking and oversight systems, monitor vessel and route conditions, and communicate with vessel officers, regional managers, industry groups, and government operations centers. They maintain real-time and forward-looking views of weather, tides, river gauges, locks, bridges, waterways, environmental conditions, and security conditions. The role also supports cruise schedule execution, regulatory notifications, operational reporting, and repair-timeline tracking. Technical Watch Officers work assigned day, afternoon, or night watches, including weekends, and periodically travel aboard company vessels for operational and route familiarization.

Requirements

Maritime engineering operations and maintenance experience.
Team-building experience, poised communication, and problem-solving skills.
Demonstrated multitasking, prioritization, and project-execution skills.
Demonstrated responsibility and discretion in handling sensitive personnel and security information.
Ability to work 40-hour weekly duty periods that include weekends and day, afternoon, or night shifts.
Ability to travel aboard company vessels for periodic seven-day periods; annual travel is stated as 14–21 days.

Responsibilities

Maintain and use fleet and crew status-tracking, oversight, and assessment tools to support proactive, real-time Fleet Operations Center management.
Organize and assess 30-day outlooks for fleet, crewing, logistics, information, forecasts, and projections, and communicate them to shipboard officers, regional managers, and senior executive leadership.
Organize and assess 30-day operational outlooks covering weather, tides, river gauges, lock, bridge, and channel conditions, environmental conditions, and security conditions across cruise routes; display and communicate the information to relevant leaders and officers.
Monitor real-time and 21-day outlook information for weather, tidal, river-gauge, lock and bridge status, waterway status, and environmental status across fleet routes during assigned watches.
Coordinate and communicate with operations centers supporting the USCG, USACE, FEMA, and maritime industry operators.
Coordinate and communicate with regional and industry maritime operator groups.
Execute regulatory Notices of Arrival and bridge, lock, and waterway use notifications and reservations.
Complete administrative reporting, filing, invoicing, and documentation for standard Fleet Operations Center procedures.
Track repair timelines to help ensure execution of current and future cruise plans.
Provide first-point-of-contact and direct support for vessels and regional managers across cruise routes.
Travel periodically aboard company vessels for operational familiarization, mariner recency, and route familiarization.