Technical Watch Officer

American Cruise Lines•Guilford, CT

1d•Onsite

About The Position

American Cruise Lines is seeking Technical Watch Officers to support its growing fleet of small U.S.-flagged cruise ships from the shoreside Fleet Operations Center in Guilford, Connecticut. The position is fully in person and supports safe, secure, and consistent cruise operations across the company’s routes. Technical Watch Officers provide 24-hour fleet support by proactively monitoring vessel and route status, weather forecasts, channel and waterway conditions, and bridge and lock operations. They communicate with vessel officers and regional managers to support routine and emergent situations, maintain operational oversight, and help ensure cruise schedules are sustained. Technical Watch Officers maintain real-time fleet and crew tracking, oversight, and assessment tools, as well as outlooks for fleet operations, logistics, and route conditions. They serve as the first point of contact for vessels and regional managers across cruise routes and support company decision makers with timely, accurate operational information. The role includes varied shifts supporting round-the-clock operations, including weekends, and periodic travel aboard company vessels for operational and route familiarization. American Cruise Lines describes its culture as guided by Optimism, Commitment, Patriotism, and Merit, and emphasizes innovation, collaboration, excellence, and career growth.

Requirements

Maritime engineering operations and maintenance experience.
Team-building experience.
Poised communication and problem-solving skills.
Demonstrated multitasking, prioritization, and project execution skills.
Demonstrated responsibility and discretion in handling sensitive personnel and security information.
Ability to work 40-hour duty periods on day, afternoon, or night shifts, including weekends.
Ability to travel periodically aboard company vessels for 7-day periods; annual travel is stated as 14–21 days.

Responsibilities

Maintain and execute fleet and crew status-tracking, oversight, and assessment tools to support proactive, real-time Fleet Operations Center management.
Organize and assess 30-day outlooks of fleet, crewing, and logistics information, forecasts, and projections for communication to shipboard officers, regional managers, and senior executive leadership.
Organize and assess 30-day outlooks of fleet operations, including weather, tides, river gages, lock, bridge and channel conditions, and environmental and security conditions across cruise routes.
Coordinate and communicate with operations centers supporting the USCG, USACE, FEMA, and maritime industry operators.
Coordinate and communicate with regional and industry maritime operator groups.
Submit required regulatory Notices of Arrival and bridge, lock, and waterway use notifications and reservations.
Complete administrative reporting, filing, invoicing, and documentation for standard Fleet Operations Center procedures.
Track repair timelines to support execution of current and future cruises.
Maintain vessel and route status, forecasts, schedules, and plans during assigned watches.
Serve as a first point of contact and provide direct support to vessels and regional managers across cruise routes.