Technical Training & Workforce Development Manager

MSS Solutions•Charlotte, NC

About The Position

MSS Solutions, LLC is seeking a Technical Training & Workforce Development Manager to coordinate and support development of the company’s future workforce. The role serves as a liaison among operations, HR, recruiting, trade schools, apprenticeship programs, and workforce development partners, helping employees access the training, resources, and support needed to build successful careers. The manager coordinates training initiatives and partners with subject matter experts throughout the company. The position oversees apprentice, intern, technical training, and workforce development programs. It supports technical development and mentorship for new technicians across HVAC, building automation and controls, fire alarm systems, electronic security systems, mechanical systems, and preventive maintenance. The role also coordinates field training, ride-alongs, and jobsite instruction; maintains relationships with external education and workforce partners; and develops structured pathways for long-term technician growth. The manager partners with operational leaders to identify development needs, works with subject matter experts on training materials and onboarding standards, evaluates trainee performance, and provides coaching and career guidance. The role manages training administration and resources, supports recruiting and retention initiatives, and ensures compliance with company and applicable regulatory requirements, including OSHA, NFPA, and company safety standards. Work is performed in an office environment and includes travel to MSS locations and partner institutions.

Requirements

3–7 years of experience in workforce development, training coordination, recruiting, operations support, HR, apprenticeship programs, or a related field.
Experience coordinating projects, programs, or employee development initiatives.
Strong passion for mentoring and developing inexperienced employees.
Experience working with apprenticeship programs, trade schools, technical training, or workforce development programs.
Ability to lead cross-functional initiatives with operations field leaders, technicians, HR, recruiting, and external partners.
Comfort facilitating meetings, training events, and workforce development activities.
Excellent presentation, communication, mentoring, and leadership skills.
Valid driver’s license and willingness and ability to travel to MSS locations and partner institutions.
Proficiency in Microsoft Office applications.
High level of integrity and professionalism.
Must successfully pass a background check and drug test.

Nice To Haves

Strong knowledge of construction, field service, HVAC, controls, fire alarm, security, mechanical services, or related skilled trades.
OSHA certifications and industry certifications.

Responsibilities

Coordinate apprentice, intern, technical training, and workforce development programs across MSS.
Coordinate training and mentorship of new technicians in HVAC fundamentals, building automation and controls, fire alarm systems, electronic security systems, mechanical systems, and preventive maintenance.
Coordinate hands-on field training, ride-alongs, and real-world jobsite instruction.
Support relationships with technical colleges, trade schools, workforce boards, and apprenticeship partners in collaboration with Recruiting.
Build apprenticeship-style development programs focused on long-term technician growth.
Facilitate enrollment, documentation, tracking, and reporting for apprenticeship and training programs.
Partner with operational leaders to identify training needs and development opportunities.
Work with subject matter experts to develop and maintain training materials, onboarding standards, and technical development pathways.
Coordinate training on safety practices, tool usage, troubleshooting, communication, and field professionalism.
Evaluate trainee performance and provide coaching, development plans, and career guidance.
Assist recruiting teams and hiring managers in evaluating candidates for technical aptitude, attitude, and long-term growth potential.
Ensure training records and programs comply with applicable company and regulatory requirements.
Support retention initiatives and career advancement programs for developing employees.
Manage training calendars, budgets, certifications, vendor partnerships, and educational resources.
Ensure compliance with OSHA, NFPA, and company safety standards.
Perform other duties and responsibilities as assigned by the Company.