Technical Training and Development Manager

Cayuga Milk Ingredients•Auburn, NY

8h•Onsite

About The Position

The Manager of Technical Training and Development collaborates with supervisors, managers, and other stakeholders to design, develop, deliver, and evaluate operations-based training programs. The role assesses training needs, establishes requirements, and ensures consistent, high-quality training aligned with company objectives. It also drives continuous improvement by evaluating training trends and adopting technologies that enhance learning experiences. The manager leads a team of Training Team Leaders and Trainers; develops operations training curricula and materials; oversees training delivery across facilities; and administers and optimizes the company’s Learning Management System (LMS). The position also designs leadership development programs, identifies growth opportunities for high-potential employees in partnership with HR and executive leaders, and manages external training vendors as needed. This is an in-person, Monday–Friday role supporting a 24-hour-a-day, seven-day-a-week operation, with flexibility to meet operational needs. The work may involve varying temperatures and exposure to food-manufacturing ingredients, including allergens, and chemicals used in food processing and distribution. The role requires navigating facility areas and performing a range of physical activities, with required PPE as necessary. Salary: $97,000–$146,000.

Requirements

At least 7 years of experience in technical training curriculum development and materials creation.
At least 5 years of experience leading training teams.
Strong understanding of instructional design principles and adult learning methodologies.
Proven experience with LMS administration and digital learning tools.
Excellent project management, organizational, and multitasking skills.
Skill in data analysis, needs assessment, and creating metrics for training evaluation.
Proficiency in Microsoft Office Suite, with intermediate to advanced skills.
Ability to work in environments with varying temperatures and potential exposure to food-manufacturing ingredients, including allergens, and chemicals commonly used in food processing and distribution facilities.
Ability to navigate office spaces, warehouse areas, and the facility’s exterior perimeter.
Ability to wear required PPE as necessary to perform job duties safely.
Ability to stand, sit, and carry out tasks throughout a full shift, with appropriate meal breaks.
Ability to perform standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, and crouching as needed.
Ability to lift and move items weighing up to 50 pounds independently and heavier objects with reasonable accommodations.
Visual acuity sufficient to perform job duties accurately; ability to assess weights, judge distances, and work at various heights.
Ability to work an in-person Monday–Friday schedule with flexibility to meet the needs of a 24-hour-a-day, seven-day-a-week operation.

Nice To Haves

Experience with apprentice programs and grant applications is highly desired.
Bachelor’s degree in business, Human Resources, Instructional Design, Education, or a relevant field is preferred; equivalent experience is acceptable in lieu of a degree.
Training-team leadership experience within manufacturing or a similar industry is ideal.

Responsibilities

Lead a team of Training Team Leaders and Trainers and collaborate with supervisors and managers to design, develop, and evaluate operations-based training programs.
Develop and execute training programs for operations employees, and implement and uphold training policies and procedures aligned with company standards.
Develop operations training curricula in response to industry advancements, regulatory updates, and company needs.
Conduct data-informed needs assessments with manufacturing leaders to identify performance gaps and training opportunities.
Collaborate with local workforce development agencies on apprenticeship opportunities and grant writing.
Partner with Operations, EHS, Human Resources, and other functions to create learning solutions, including on-the-job training, assessments, eLearning, and performance support tools.
Develop training materials such as eLearning modules, facilitator guides, participant worksheets, visual aids, and videos.
Keep training materials current in collaboration with site leaders as systems and processes evolve.
Oversee preparation and scheduling of training events across facilities, aligning them with operational demands and resource availability.
Conduct regular audits for adherence to corporate training standards and improve training quality and consistency.
Administer and optimize the company’s Learning Management System, using its data to track progress, analyze completion rates, and identify improvement areas.
Monitor LMS trends and recommend upgrades or changes to improve the learning experience.
Design and facilitate leadership development programs for emerging leaders.
Work with the HR Director and executive leaders to identify high-potential employees and create tailored growth opportunities.
Identify and manage external training vendors, ensuring outsourced training is high-quality and relevant.
Coordinate with vendors on product-specific training for specialized equipment or processes.