Technical Training and Development Manager

Cayuga Milk Ingredients, LLC•Auburn, NY

1d•$97,000 - $146,000•Onsite

About The Position

The Manager of Technical Training and Development collaborates with supervisors, managers, and other stakeholders to design, develop, deliver, and evaluate operations-based training programs. The role assesses training needs, establishes training requirements, and ensures consistent, high-quality training aligned with company objectives. It also drives continuous improvement by evaluating training trends and adopting technologies that enhance learning experiences. The position leads a team of Training Team Leaders and Trainers, manages training policies and programs, and develops operations curricula responsive to industry advancements, regulatory updates, and company needs. It partners with Operations, EHS, Human Resources, site leaders, workforce development agencies, vendors, and company leadership to create learning solutions, maintain training materials, coordinate delivery across facilities, administer the LMS, and support leadership development. The role is based in person Monday through Friday, with flexibility to meet the needs of a 24-hour-a-day, seven-day-a-week operation. The work may involve varying temperatures and potential exposure to food-manufacturing ingredients, including allergens, and chemicals commonly used in food processing and distribution facilities. The employee must navigate facility areas, wear required PPE, and perform a range of physical tasks, including lifting items up to 50 pounds independently.

Requirements

Strong understanding of instructional design principles and adult learning methodologies.
Proven experience with LMS administration and digital learning tools.
Excellent project management, organizational, and multitasking skills.
Skill in data analysis, needs assessment, and creating training evaluation metrics.
Proficiency in Microsoft Office Suite, with intermediate to advanced skills.
Seven or more years of experience in technical training curriculum development and materials creation.
Five or more years of experience leading training teams, ideally within manufacturing or a similar industry.
Ability to work in environments with varying temperatures and potential exposure to food-manufacturing ingredients, including allergens, and chemicals commonly used in food processing and distribution facilities.
Ability to navigate all areas of the facility, including offices, warehouse areas, and the exterior perimeter.
Ability to wear required personal protective equipment (PPE) as needed.
Ability to stand, sit, and carry out tasks throughout a full shift, with appropriate meal breaks.
Physical ability to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, and crouch as needed.
Ability to lift and move items weighing up to 50 pounds independently and heavier objects with reasonable accommodations.
Visual acuity sufficient to perform job duties accurately.
Ability to assess weights, judge distances, and work at various heights.
Ability to work an in-person Monday-Friday schedule and be flexible to meet the needs of a 24-hour-a-day, seven-day-a-week operation.

Nice To Haves

Experience with apprentice programs and grant applications is highly desired.
Bachelor’s degree in business, Human Resources, Instructional Design, Education, or a relevant field is preferred; equivalent experience is acceptable in lieu of a degree.

Responsibilities

Lead a team of Training Team Leaders and Trainers and collaborate with supervisors and managers to design, develop, and evaluate operations-based training programs.
Implement and uphold training policies and procedures in alignment with company standards.
Develop operations training curricula in response to industry advancements, regulatory updates, and company needs.
Conduct needs assessments with data and manufacturing leaders to identify performance gaps and training opportunities.
Collaborate with local workforce development agencies on apprenticeship opportunities and grant writing.
Work with Operations, EHS, Human Resources, and other functions to develop learning solutions, including on-the-job training, assessments, eLearning courses, and performance support tools.
Develop training materials such as eLearning modules, facilitator guides, participant worksheets, visual aids, and videos.
Keep training materials current in collaboration with site leaders as systems and processes evolve.
Oversee preparation and scheduling of training events across facilities, aligning them with operational demands and resource availability.
Conduct regular audits for adherence to corporate training standards and improve the quality and consistency of training delivery.
Administer and optimize the company Learning Management System (LMS), supporting employee access and navigation.
Use LMS data to track training progress, analyze completion rates, and identify improvement areas.
Monitor LMS trends and recommend upgrades or changes to enhance the learning experience.
Design and facilitate leadership development programs for emerging leaders.
Work with the HR Director and Executive Leaders to identify high-potential employees and create tailored development opportunities.
Identify and manage external training vendors as needed.
Ensure outsourced training is relevant and high quality, coordinating product-specific training for specialized equipment or processes.