Technical Training Specialist

Entergy•Jackson, MS

2d•Onsite

About The Position

The training specialist senior / lead will work with field personnel to understand and analyze performance needs to determine appropriate training solutions. Provide Incident Response training services to designated personnel and solicit and respond to trainee needs. Training services include development of training courses, teaching courses, communicating with customers to define and prioritize their needs, developing plans and initiatives to meet customers' needs. Responsible for the administration all phases Analyze, Design, Develop, Implement and Evaluate (ADDIE) in the Systematic Approach to Training (SAT) process.

Requirements

High school diploma required, or equivalent.
Tech Training Specialist: 6+ years of utility, or equivalent emergency response organization experience with the ability to deliver, produce and develop training course material without a degree, or 3+ years of experience with a degree or certification related to Emergency Response Management.
Tech Training Specialist, Sr: 8+ years of utility, or equivalent emergency response organization experience with the ability to deliver, produce and develop training course material without a degree, or 4+ years of experience with a degree or certification related to Emergency Response Management.
Ability to travel up to 50% to support field locations in Texas, Arkansas, Mississippi, and Louisiana
Candidate to have solid knowledge of Microsoft Office suite
Knowledge of Emergency Response Organizational structures and command and control schemes
Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Nice To Haves

familiarity with Adobe suite products, and similar word processing and desktop publishing tools with experience in content management and/or revision control plus experience with print, web-based, and electronic delivery of documents and the ability to understand, interpret and organize technical manuals and data.
Experience writing operating procedures, technical manuals, and/or product-oriented documentation is desired.
Candidate should have a working knowledge and/or the ability to learn to work with a LMS and SharePoint

Responsibilities

Work with customers to determine needs and priorities and develop plans and initiatives to meet customer needs related to maintenance, and other technical training for the Power Generation organization.
Research and analyze operational, maintenance, and other technical training needs through surveys, interviews with employees, focus groups, or consultations with managers, instructors, or customer representatives.
Conduct needs and performance analysis to develop the basis for new curriculum development or for updating existing curricula for Incident Response personnel.
Develops and edits classroom training materials and provides input into overall training content in order to provide the most relevant training to meet the training needs.
Solicits and responds to feedback regarding content, delivery, training department processes etc. related to training delivery.
Schedule, deliver, teach and/or facilitate training courses on equipment and processes related to identified Incident Response roles, specifically Staging, Lodging, and Crew Monitoring.
Applies evaluation models (such as Kirkpatrick's model of evaluation) to assure highest level of training effectiveness and analyzes existing training delivery to determine the appropriate method for future delivery.
Develop or update training courses and certification processes for new and existing Incident Response specific roles in the company.
Applies ADDIE or other development models as required for all course development projects and maintains course history information.
Actively solicits feedback on programs and updates as needed; improves, training initiatives to improve training (learning) effectiveness.
Obtains technical reviews from content owners and ensures the accuracy of revisions to provide customers with the highest quality technical materials.
Work with a minimum of supervision to complete all work on schedule and budget.

Benefits

Entergy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.
If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting.
If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.
The test brochure will give you critical information on the test such as time allocated and number of questions.
Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests.
The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , Logon ID: entergy, password: practice test (2 words).
Travel expenses incurred in connection with EEI testing are non-reimbursable.
In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs.
If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.