Technical Training Associate Manager

Graphic Packaging•Waco, TX

About The Position

The Associate Manager, Technical Training, implements scalable technical training programs across large, complex manufacturing environments. The role partners with mill leadership, subject matter experts, operations, safety, quality, and Learning and Development to translate operational processes into clear, accurate, accessible learning solutions. It develops work instructions, standardized training materials, performance support tools, and on-demand digital learning, including content created with Articulate Rise. The position leads assigned training projects from planning through implementation and ongoing support at the assigned mill. It supports program deployment, change management, sustainment, and evaluation of training effectiveness, while maintaining alignment with operational, equipment, system, regulatory, safety, quality, and company requirements. The role requires schedule flexibility to support a 24/7 manufacturing environment and travel as needed.

Requirements

Five or more years of progressive experience in technical training, learning and development, instructional design, or workforce development, including at least three years in a manufacturing or industrial environment.
Demonstrated experience implementing technical or operations training programs in large, multi-shift manufacturing environments.
Advanced experience writing detailed work instructions, standard operating procedures, technical training materials, job aids, facilitator guides, assessments, and qualification content.
Hands-on experience creating e-learning and on-demand training with Articulate Rise.
Experience partnering with manufacturing subject matter experts to document equipment, process, safety, quality, and job-specific requirements.
Proven ability to manage multiple training projects, priorities, and stakeholders within the assigned mill while meeting implementation deadlines.
Experience facilitating technical or operational training in classroom, virtual, and on-the-job settings.
Experience using Learning Management Systems and training data to manage assignments, completion, qualifications, and program effectiveness.
Strong knowledge of adult learning principles, instructional design, performance-based training, and structured on-the-job training.
Working knowledge of manufacturing operations, safety expectations, quality systems, continuous improvement, and standardized work practices.
Advanced written communication and technical writing skills, including the ability to organize complex information into clear and usable instructions.
Proficiency with Articulate Rise, e-learning authoring tools, Learning Management Systems, Microsoft 365 applications, and digital content-development tools.
Strong project management, planning, organization, problem-solving, and stakeholder-management skills.
Ability to work independently, influence without direct authority, and build productive partnerships with mill and corporate teams.
Ability to work effectively in fast-paced environments, manage changing priorities, and maintain accuracy and attention to detail.
Ability to work in office and manufacturing environments and comply with site safety and personal protective equipment requirements.
Ability to perform essential functions satisfactorily, with or without reasonable accommodation.

Nice To Haves

Experience with additional e-learning authoring tools.
Experience supporting program launches, process changes, system implementations, equipment installations, or operational readiness initiatives is strongly preferred.
Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or comparable project management certification is preferred but not required.
A bachelor's degree in Instructional Design, Education, Learning and Development, Human Resources, Engineering, Operations, Organizational Development, or a related field; equivalent relevant experience may be considered.

Responsibilities

Lead implementation and continuous improvement of technical and operations training programs in large manufacturing environments, including union and non-union facilities.
Partner with mill leaders, operators, maintenance, engineering, safety, quality, and subject matter experts to identify performance needs and define practical training solutions.
Write, edit, standardize, and maintain work instructions, standard operating procedures, job aids, qualification materials, facilitator guides, participant materials, and assessment tools.
Convert complex technical processes and equipment-related tasks into clear, accurate, learner-centered content that supports safe and consistent job performance.
Develop on-demand digital learning and performance support using Articulate Rise and other e-learning authoring platforms, incorporating graphics, video, knowledge checks, and interactive content as appropriate.
Coordinate pilot testing, deployment, change management, and sustainment of training programs within the assigned mill.
Conduct needs assessments and collaborate with manufacturing leadership to identify gaps between current and required performance.
Build training plans, project schedules, implementation roadmaps, resource requirements, and status updates for assigned initiatives.
Apply project management practices to manage scope, milestones, risks, dependencies, stakeholder communications, and deliverables across multiple concurrent projects.
Ensure training materials remain aligned with operational, equipment, system, regulatory, safety, quality, and company requirements.
Support validation of training effectiveness through knowledge assessments, skill demonstrations, qualification processes, learner feedback, audits, and performance data.
Coach and support site training teams and subject matter experts on instructional design, work-instruction writing, facilitation, and training implementation standards.
Maintain organized training documentation and version control within the Learning Management System and other approved repositories.
Work flexible hours, including early mornings and occasional late evenings, to support mill operating shifts, training events, implementations, and manufacturing needs.
Travel as required to support program implementation, stakeholder alignment, and training execution; travel is listed as up to 10%.
Perform other duties as assigned.