Technical Trainer

Premier Staffing Solution•Phoenix, AZ

13h•Onsite

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you'll make: Delivers training to both internal and external customers on highly technical and sophisticated products. Training is designed for maintenance engineers that are responsible for diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment. Effective training of customers and engineers directly contributes to increased equipment availability and improved performance across semiconductor manufacturing operations.

Requirements

5 years of related experience with a Bachelor's degree or 3 years' experience and a Master's degree or ‘equivalent experience
Strong organizational skills with the ability to manage priorities effectively
Clear, confident communication skills—both written and verbal
Customer-focused mindset with strong service and support skills
Effective presentation and facilitation skills, with the ability to engage diverse audiences

Nice To Haves

Must be open to travel up to 30% after the first year

Responsibilities

Conduct training courses for customers and/or employees at using complex situations for multiple products.
Utilize performance-based equipment training standards (PBET) with the following training methods: ‘Hands-on using capital equipment systems © Classroom lectures © Online classes ©.
Utilizing mix-media training strategies
Collaborate with engineering, technical support and manufacturing to ensure that course material reflects current product features
Validation of applicability of course material with course development team
Prepare lesson plans from released engineering and field service documents