Technical Trainer, Midwest

Axis Communications•USA - IL, IL

3d•$90,000 - $100,000

About The Position

Axis Communications is seeking a Technical Trainer based in Chicago, Illinois, to help customers and partners build knowledge and confidence in Axis products and IP network technologies. The trainer serves as a technical resource, educator, and ambassador for the company, delivering in-person and virtual training, webinars, and podcasts while improving educational content to meet evolving customer and industry needs. The role requires approximately 65% to 75% domestic and international travel, sometimes on short notice. The trainer makes complex technical concepts accessible and practical for diverse audiences, adapts delivery to different learning needs, and assesses training requirements. The role also includes researching industry trends, developing and refining training materials, gathering customer feedback, building relationships with customers, partners, and internal teams, and collaborating to support business objectives. The trainer maintains training facilities, equipment, and technology and takes ownership of preparation, delivery, and continuous improvement. Axis describes its culture as friendly, open, collaborative, inclusive, and committed to diversity and sustainability. The approximate compensation range is $90,000 to $100,000 in Total Target Compensation. Actual compensation depends on qualifications, experience, knowledge, skills, abilities, and work location. Benefits include medical and dental coverage, company-paid life insurance, a 401(k), tuition reimbursement, company events, and additional benefits. This is a permanent employment position.

Requirements

Four or more years of experience in technical training, education, or a related field.
A technical background in IP technologies or networking, or a strong passion for learning and teaching technical concepts.
Knowledge of networking technologies, including switching or routing.
Strong public speaking, presentation, and communication skills.
Ability to engage an audience, adapt to changing classroom needs, and make technical information easy to understand.
Excellent interpersonal and relationship management skills.
Self-motivated, resourceful, flexible, and detail-oriented approach.
Collaborative mindset and confidence to take initiative.

Nice To Haves

Experience with network video surveillance, CCTV, or IP network cameras.
Experience in technical support, technical sales, or customer education.
Experience in healthcare, education, retail, banking, or government sectors.
Relevant technical certifications, such as networking or security industry credentials.
A degree in a related technical or educational field.

Responsibilities

Lead engaging in-person and remote technical training sessions, courses, webinars, and podcasts.
Make complex technical concepts approachable, relevant, and practical for diverse audiences.
Adapt presentation style and approach to different learning needs and changing classroom situations.
Develop, update, and refine training materials to reflect evolving products, technologies, and customer needs.
Research industry trends and how different markets can benefit from Axis solutions.
Assess training needs and contribute to developing relevant, effective learning programs.
Gather and evaluate customer feedback to improve the training experience.
Represent Axis training programs, products, and new technology initiatives.
Build relationships with customers, partners, and internal teams.
Collaborate with colleagues to share knowledge, strengthen technical capabilities, and support business objectives.
Maintain training facilities, equipment, and technology.
Take ownership of training preparation, delivery, and continuous improvement.