Technical Trainer - Critical Power

ABB•Richmond, VA

9d•$83,300 - $133,280•Hybrid

About The Position

ABB is hiring a Technical Trainer for its Critical Power unit. Based in or near Richmond, Virginia, with a hybrid work model, this role designs, develops, and delivers technical training in person or remotely to participants worldwide. The trainer prepares ABB and Channel Partner service personnel to build product knowledge and the ability to commission, service, and maintain Critical Power systems professionally and safely. The product focus includes HiPerGuard MV UPS, UPS, STS, PDU, PCS, and battery systems. The role also supports customer service and satisfaction through effective training. The trainer prepares and delivers classroom and on-site courses and follows up on post-training activities. They develop course materials within their area of responsibility and advise on updates to e-learning materials. When needed, they support the Field Service team and other teams or units in technical support tasks. They also assist with course administration, including arrangements and responses to training-course inquiries and proposals. Travel may be required up to 20%, mainly domestic. Applicants must already have US work authorization that permits employment with ABB.

Requirements

Minimum five years of experience in service operations, training, engineering, or testing.
Experience in the critical power field in Training, Service, R&D, or Sales.
Self-motivated mindset and solid communication skills; enjoys facilitating adult learning.
Ability to travel up to 20%, mainly domestic.
Must be based in or near Richmond, Virginia.
Must already have work authorization permitting employment with ABB in the United States.

Nice To Haves

Bachelor's degree in Electrical Engineering or a related field.
Hands-on experience with power protection equipment.
Further education in adult teaching.

Responsibilities

Prepare and deliver classroom and on-site training courses, and follow up on post-training activities.
Develop course materials within the assigned area of responsibility and advise on updates to e-learning materials.
Support the Field Service team and other teams or units with technical support tasks when necessary.
Assist with course administration, including making arrangements and answering inquiries and proposals for training courses.
Deliver training that prepares ABB and Channel Partner service personnel to commission, service, and maintain Critical Power systems professionally and safely.
Provide excellent customer service and support high customer satisfaction through training.

Benefits

Choice of two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice of two dental plans: Core and Core Plus.
Vision benefit.
Company-paid life insurance and accidental death and dismemberment coverage.
Short-term disability coverage, company paid for up to 26 weeks.
Long-term disability coverage, company paid at 60% of pay, with an option to buy up coverage.
Voluntary life and AD&D coverage, employee paid.
Supplemental benefits, including accident insurance, hospital indemnity, critical illness, pet insurance, and other options; employee paid.
Paid parental leave.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation under a permissive time away policy for salaried exempt positions.