Technical Trainer I

Mass General Brigham•Somerville, MA

6d•Hybrid

About The Position

The Technical Trainer I delivers and maintains digital and technical training programs for new-hire staff through instructor-led and virtual instructor-led instruction. The role works with the department to identify training needs, develop training materials, and train healthcare employees at all levels. Trainers generally provide onsite training two to three days per week, with work scheduled one to five days at one of five sites.

Requirements

At least 2 years of experience in adult education and/or curriculum design.
Demonstrated ability to learn new application software and systems.
Strong organization, planning, presentation, and facilitation skills.
Strong interpersonal skills to communicate effectively with technical and non-technical staff.
Ability to adapt to different learning styles and needs.
Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Nice To Haves

Bachelor’s degree in Adult & Continuing Education or Computer Science preferred; equivalent experience may be accepted in lieu of a degree.

Responsibilities

Deliver instruction on the use of software and other technologies.
Prepare lesson plans, including the methods, materials, and documentation to be presented in class.
Assess users’ training needs and propose solutions for a diverse training population.
Design and administer user proficiency assessments.
Provide coaching to individual users as assigned.
Maintain knowledge and proficiency through relevant educational forums.
Participate in the design, development, implementation, and evaluation of training programs.
Provide input into the development of training curriculum.