Technical Trainer I

Mass General Brigham•Boston, MA

8d•$63,648 - $92,570•Hybrid

About The Position

Mass General Brigham seeks a Technical Trainer I to deliver and maintain digital and technical training programs for new-hire staff. The trainer works with the department to identify training needs, develop training materials, and deliver instruction to healthcare employees at all levels. The role includes instructor-led and virtual instructor-led training and is generally onsite at one of five locations two to three days per week, with a hybrid remote arrangement.

Requirements

At least 2 years of experience in adult education and/or curriculum design.
Demonstrated ability to learn new application software and systems.
Strong organization, planning, presentation, and facilitation skills.
Strong interpersonal skills to communicate effectively with technical and non-technical staff.
Ability to adapt to different learning styles and needs.
Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Nice To Haves

Bachelor’s degree in Adult & Continuing Education or Computer Science; equivalent experience may be accepted in lieu of a degree.

Responsibilities

Deliver instruction in the use of software and other technologies.
Prepare lesson plans, including the methods, materials, and documentation to be presented in class.
Assess users’ training needs and propose solutions for a diverse training population.
Design and administer user proficiency assessments.
Provide coaching to individual users as assigned.
Maintain knowledge and proficiency through relevant educational forums.
Participate in the design, development, implementation, and evaluation of training programs.
Provide input into the development of training curricula.