Technical Systems Engineer

Ounce IT LLC•Natick, MA

1d•$80,000 - $110,000•Onsite

About The Position

OunceIT is seeking an experienced, self-motivated Technical Systems Engineer to support the technology needs of nonprofits, mission-based organizations, and independent schools in Massachusetts. The role introduces and implements new systems and process changes, provides end-user and client support, and maintains resilient, secure infrastructure across on-site, cloud, and hybrid environments. The engineer assesses, plans, and executes technical projects independently or with others, and contributes to the planning, implementation, oversight, and collaborative co-management of significant infrastructure initiatives. The work focuses on minimizing disruption, improving reliability, maintaining secure and supportable configurations, and keeping client environments stable, resilient, and aligned with changing needs. The role also upgrades IT environments to stable, scalable, and maintainable solutions and collaborates with teammates across a broad range of IT disciplines.

Requirements

Bachelor's degree in Computer Science, Information Technology, Network Engineering, Information Systems, or a related technical discipline.
At least 6 years of relevant experience in a consulting or MSP environment.
Experience maintaining physical and virtual hosts across environments of varying scope and scale, from single offices to multi-building campuses.
Proven experience sustaining server infrastructure and hands-on troubleshooting and maintenance of on-premises and hybrid server environments.
Experience administering current virtualization platforms, such as Hyper-V or VMware, and understanding related best practices, including backups, high availability, and disaster recovery.
Experience administering Windows Server environments and services such as Active Directory, DNS, DHCP, print management, Exchange, Group Policy, file services, and MySQL.
Experience sustaining network systems that support server, storage, and other on-premises infrastructure.
Ability to work cross-functionally to ensure robust solutions that can be supported by multiple parties.
Proficiency in technical change management practices to reduce risk, prevent avoidable outages, and ensure changes to critical systems are controlled and well documented.
Strong customer service skills in both in-person and remote situations.
Demonstrable project and process management background and experience in a technical environment.
Strong time-management, organizational, leadership, and administrative skills, and ability to manage competing priorities.
Ability to work autonomously while also contributing as a member of a larger team.
Ability to work on site in Natick, MA, and at client sites in Eastern Massachusetts.

Responsibilities

Perform scheduled preventative maintenance, checks, and services on server and network environments, including software updates, firmware patches, and security patches in virtual and physical environments.
Research system changes proactively and identify their potential impact on client environments.
Track vendor End-of-Service and End-of-Life information and communicate with others to keep equipment current and supported.
Address known security and vulnerability threats and respond to and mitigate emerging issues.
Maintain neat and orderly server closets and other IT infrastructure areas at client sites.
Maintain secure, high-performing client environments across on-premises, cloud, and network infrastructure.
Administer server, storage, virtualization, and backup systems to meet operational and growth needs.
Manage and troubleshoot network infrastructure, including routers, firewalls, and wireless services.
Monitor performance and investigate alerts to improve infrastructure stability and user experience.
Manage cloud platforms such as Google Workspace and Microsoft 365, focusing on configuration and health.
Support identity and access management, including SSO, MFA, and directory synchronization.
Administer MDM platforms to manage the lifecycle and security of macOS, Windows, and mobile devices.
Enforce security controls, including patching, encryption, and vulnerability remediation.
Maintain integrations between SaaS platforms and business systems using standard protocols and APIs.
Develop and maintain technical documentation, diagrams, and operational runbooks.
Collaborate with clients and vendors to provide technical guidance and prioritize improvements.
Provide responsive direct support to clients to resolve technical issues and maintain technical environment stability.
Assess, plan, and execute technical projects independently or in partnership with others.
Contribute to planning, implementation, oversight, and collaborative co-management of infrastructure initiatives.