Technical Support

ExtensisHR • Hagerstown, MD

10d • Onsite

About The Position

Jamison Door Company is an industry leader in manufacturing specialty doors for all types of industrial applications. Since 1906, Jamison has been an industry leader in Cold Storage and Sound Reduction doors for everything from food distribution to jet engine testing facilities. To this day, Jamison is world renowned in the door industry and continues to be a product that is considered the gold standard. Supported by state-of-the-art manufacturing processes, cutting edge designs, and world leading support, Jamison Door Company is the answer for any of your industrial door needs. Throughout the years, Jamison has grown their portfolio through product development and partnerships with other industry leaders. In 2022, Jamison was acquired by a longtime business partner, BMP High Speed Doors, leading to an expansion that provides a pathway to all new industries and applications. Jamison and BMP are now working together to dominate the door market worldwide. Because of this growth, Jamison has created a need for ambitious and determined employees to continue to further promote the progress of this ever-growing company.

Requirements

• High School Diploma or its equivalent
• three (3) or more years of experience in the field or in a related area
• Proficient in Microsoft Office and basic computer skills
• Detail oriented with a drive to learn and adapt
• Excellent mechanical skills, familiarity with power and hand tools
• Technically competent, quick study, and excellent people skills

Nice To Haves

• Five (5) or more years of experience
• Associate’s degree in the field or a related area
• Experience at a call center or hands on equipment repair work
• Experience in troubleshooting equipment
• Experience with ladder logic and wiring diagrams
• Excellent verbal and written communication skills
• Strong problem solving skills

Responsibilities

• Assisting customers and internal employees with any product issues they may have, mostly electrical in nature, but also mechanical operating issues, product warranty claims, and inspection of parts upon return.
• Occasionally requiring travel to assist or do on-site training with customers in the field.
• Assisting the engineering department with electrical design solutions, necessary updates with current products, and the development of new products.
• Taking the lead on calls for Jamison, Jamison HPD, and future product lines with support from the Jamison Engineering Department.
• Supporting BMP USA customers.
• Working closely with the technical service department for BMP USA, learning from one another, and creating a strong team that provides the BMP Group with industry-leading technical support.

Benefits

• Insurances at no cost to the employee, including medical, dental, vision, prescription, and life
• FSA and HRA medical spending accounts
• 401k with a match up to 4% of employee's paycheck
• Vacation and Company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED