BAS - Technical Support

ControlsJobs • Fort Myers, FL

6d • Onsite

About The Position

The Technical Support Specialist will facilitate the growth of the company by providing the highest level of customer service and support. The company offers a very in-demand product in a very niche space and has a tight-nit team of tenured staff members. ABOUT COMPANY: Established 25+ years ago 20+ Employees Company designs and manufacturers microprocessor-based controllers and a variety of equipment that complement the controllers that include temperature, pressure, humidity and current sensors. They also create custom support software for the Windows computers to monitor/interact with the controllers from anywhere. Products Offered: Controls, Communications, Temperature Sensors, Humidity Sensors, Thermostats, Voltage Sensors, C02 Sensors, Compressors.

Requirements

• Technical Support experience
• Customer service skills
• Knowledge of company values
• Ability to create configurations, graphics, and drawings
• Product and application knowledge
• Ability to meet or exceed project goals

Responsibilities

• Assist customers via phone or email about equipment troubleshooting, start-up procedures, upload firmware and configurations.
• Resolve customer issues or problems in a manner that is consistent with company values.
• Create configurations, graphics, and drawings for Sales Orders.
• Maintain product and application knowledge.
• Meet or exceed project goals.

Benefits

• Competitive Pay
• 401k (offered after 90 days, matches up to 4%)
• Excellent Holiday and Vacation pay
• Medical: HMO Plan (paid for 85%)
• HSA Plan (100% paid by Employee as well as contributes $1,000 to an HSA account Annually)
• Dental
• Vision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed