Technical Support

Triplenet Technologies•Bellevue, WA

6d•Onsite

About The Position

This role involves providing technical support to clients, including troubleshooting server, workstation, printer/scanner, and router/firewall issues. The position requires taking phone calls, responding to emails, and performing onsite visits to resolve technical problems. The candidate will be responsible for diagnosing and fixing client email connectivity issues, performing computer/network analysis, and effectively documenting all requests and resolutions. A strong understanding of networking solutions for small/home offices is essential.

Requirements

1 to 2 + year Technical support experience
1 to 2 + year experience of configuration/managing with following server environment - Windows server, Active Directory and Group policy
Must have the basic knowledge of networking solutions for small/home offices.
Customer service experience with excellent communication skill
Ability to explain clients what problem is and its solutions in their language
Knowledge of networking/internet protocols
A+ certification equivalent experience
Technical aptitude and ability to quickly learn new technology
Ability to collaborate as a productive and active team member
Ability to work independently with little direct supervision
Must have proven ability to work within a fast-paced, high-change environment
Must have the ability to express thoughts to others and exchange information.

Nice To Haves

Firewall/VPN experience
CCNA cert is a plus
Basic Knowledge about website such as html, php and asp

Responsibilities

Take phone calls and respond to emails to provide solutions
Visit customers to resolve issues with server, workstation, printer/scanner and router/firewall onsite
Troubleshoot client email connectivity issues
Perform computer/network analysis onsite
Take ownership of in-depth issues and troubleshoot as needed
Repair Windows-based computers - under certain policy
Effectively document all requests and resolutions
Perform site visits to client sites