Technical Support
MOBILE CLIMATE CONTROL CORP•West Manchester Township, PA
•Onsite
About The Position
Provide technical support to external customers and internal departments. This role is part of the After Market Support (AMS) process. Specific responsibilities, authorities, and process-related duties are further detailed in The MCC Way.
Requirements
- 2 year technical degree in refrigeration or equivalent experience
- Ability to read and understand technical drawings and electrical schematics/diagrams.
- Proficient with MS Office programs
- Experience with MRP databases
- Strong communication skills
Nice To Haves
- 608 (TYPE II) AND 609 REFRIGERANT CERTIFICATIONS PREFERRED
Responsibilities
- Provide technical troubleshooting related to MCC supplied air conditioning equipment and related components.
- Identify replacement service parts for customers.
- Provide technical literature to customers, both external and internal.
- Assist internal Customer Support Representatives with equipment identification and specific parts requests.
- Assist Warranty Administrator with evaluation of proper procedures related to submitted claims.
- Assist MCC Field Service Representatives as necessary.
- Complete additional tasks and responsibilities as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
