Technical Support Specialist (Full-Time)

Acosta • Chesterfield, MO

3d • Onsite

About The Position

The Technical Support Specialist provides onsite, hands-on technical assistance to employees and supports their day-to-day technology needs. The role deploys, configures, tracks, and supports enterprise technology assets throughout their lifecycle, helping maintain a reliable, secure, and efficient technology environment. It works with associates, IT teams, and business leaders to resolve issues across hardware, software, and networks and to deliver a strong service experience. This is a full-time, overtime-eligible, onsite position requiring attendance five days a week, based in St. Louis, Missouri, with occasional travel between two local offices.

Requirements

• High school diploma or GED.
• At least 2 years of experience in technical support or a related IT position.
• Proficiency in IT asset management and ITSM platforms.
• Strong knowledge of computer systems, networks, and troubleshooting methodologies.
• Excellent verbal and written communication skills, including technical documentation.
• Strong time management and prioritization skills.
• Effective problem-solving and critical-thinking skills; ability to work independently and collaboratively.
• Ability to work onsite five days a week and travel occasionally between two local office locations.
• Ability to sit for extended periods, typically 6 or more hours per day; use a computer, keyboard, and mouse for prolonged periods; lift and carry light items typically weighing 20 or more pounds; occasionally reach, bend, or stoop; maintain focus during desk-based work; follow clear directions; and perform repetitive motions throughout the day.

Nice To Haves

• Associate or bachelor's degree in computer science or a related discipline.
• Industry certifications such as CompTIA A+, Microsoft Certified, or ITIL.
• Experience with ITSM platforms such as ServiceNow or Jira.

Responsibilities

• Provide hands-on technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve incidents efficiently, escalating complex issues when necessary.
• Communicate clearly with non-technical users to diagnose problems and deliver solutions.
• Collaborate with network, systems, and cybersecurity teams to support seamless operations.
• Manage support tickets using ITSM tools, prioritize tasks, and ensure timely resolution.
• Maintain accurate documentation and generate reports on support performance and service delivery.
• Help ensure compliance with IT support policies and procedures, and update them as technology and business needs change.
• Recommend and implement process improvements to enhance support efficiency and user satisfaction.
• Uphold security best practices and support adherence to organizational standards.
• Assist in planning and executing IT support-related projects and initiatives.
• Maintain and update IT asset inventory, including hardware and software records.
• Participate in continuous improvement efforts within IT service management.
• Perform other duties as assigned to support IT operations.

Benefits

• The company frequently promotes from within and encourages internal development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED