Technical Support Specialist (Full-Time)

Acosta•Chesterfield, MD

3d•Onsite

About The Position

The Technical Support Specialist supports employees’ day-to-day technology needs by providing hardware, software, and network assistance. The role is the onsite IT contact in Maryland Heights and manages deployment, configuration, inventory, and lifecycle support for enterprise technology assets. The specialist works with associates, IT teams, and business leaders to maintain a reliable, secure, and efficient technology environment. This is a full-time, overtime-eligible onsite position based in St. Louis, Missouri, with attendance five days a week and occasional travel between two local office locations.

Requirements

High school diploma or GED.
At least 2 years of experience in technical support or a related IT position.
Proficiency with IT asset management and ITSM platforms, such as ServiceNow or Jira.
Strong knowledge of computer systems, networks, and troubleshooting methodologies.
Excellent verbal and written communication skills, including technical documentation.
Strong time management and prioritization abilities.
Effective problem-solving and critical-thinking skills.
Ability to work independently and collaboratively.

Nice To Haves

Associate or bachelor's degree in Computer Science or a related discipline.
Industry certifications, such as CompTIA A+, Microsoft Certified, or ITIL.

Responsibilities

Provide hands-on technical support for hardware, software, and network-related issues.
Troubleshoot and resolve incidents efficiently, escalating complex issues when necessary.
Communicate with non-technical users to diagnose problems and provide solutions.
Collaborate with network, systems, cybersecurity, and other IT teams to support seamless operations.
Manage support tickets using ITSM tools, prioritize tasks, and ensure timely resolution.
Maintain documentation and generate reports on support performance and service delivery.
Assist in adhering to IT support policies and procedures, and update them as needed to reflect technology and business changes.
Recommend and implement process improvements to enhance support efficiency and user satisfaction.
Uphold security best practices and support compliance with organizational standards.
Assist in planning and executing IT support-related projects and initiatives.
Maintain and update hardware and software asset inventory records.
Participate in continuous improvement efforts within IT service management.
Perform other duties as assigned to support IT operations.