Technical Support (with Australian Real Estate experience)

Wingman Group PTY

16d•Remote

About The Position

We are seeking a proactive and technically savvy Technical Support Specialist to support users of a growing Australian real estate platform. The role involves troubleshooting issues, managing backend tasks, assisting customers, and escalating technical problems when required. The successful candidate will have experience in the Australian real estate industry and be comfortable learning and working with technology platforms. This is a remote, work-from-home role for contractors, based in the Philippines. The stated workload is 40 hours per week, and the position is described as full-time and fixed-term. Equipment is self-provided and must meet the listed technical requirements.

Requirements

Previous Australian real estate experience in property management, sales administration, leasing, or real estate operations.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal English communication skills.
Customer service or support experience.
Comfort working with multiple software platforms.
Ability to manage competing priorities and work independently.
Self-provided computer with at least 8 GB RAM, an Intel Core i5 or AMD Ryzen 5 processor (12th generation or newest), 512 GB HDD/SSD, and Windows 11 Home or Pro.
Self-provided power backup, such as a power station, power bank, or UPS.
Self-provided secondary or external monitor.
Self-provided noise-cancelling headset and webcam.
Internet bandwidth of at least 40–50 Mbps for both downloads and uploads.
Submit BIR documentation and any government-required contributions as a contractor.
Submit an NBI or police clearance.
Submit a government-issued ID.

Nice To Haves

Experience with PropertyMe, Property Tree, Console Cloud, Agentbox, or similar platforms.
Technical support, helpdesk, SaaS support, or system administration experience.
Experience managing tickets, customer enquiries, or escalations.

Responsibilities

Provide remote support to customers and users.
Investigate and resolve technical and operational issues.
Manage backend system updates and administrative tasks.
Communicate with customers regarding support requests and issue resolution.
Escalate complex problems to internal teams.
Maintain accurate records of support cases.
Assist with onboarding and user support.

Benefits

20 paid time off days.
Referral bonus of 70 AUD per successful referral to the Wingman platform, paid at the first-month mark with a client contract.
Annual trip to connect with the broader Wingman community in person.
Dedicated support contact (CSM).
Access to a network of fellow contractors and onshore specialists.
Optional upskilling sessions, peer learning, and developmental pathways.
Potential for additional contracts, Statements of Work, or expanded workloads.
High-impact projects with Australian partners.
Flexibility and autonomy in how work is delivered.
HR, tax, and setup guidance for contracting.
100% work-from-home contracts.
Company events.
Opportunities for promotion.
Promotion to permanent employee.
Work from home.