Technical Support Specialist - Motion

Beckhoff Automation Llc • Savage, MN

13d • $80,000 - $120,000 • Hybrid

About The Position

Beckhoff Automation has an exciting opportunity to join our Engineering Services team as a Technical Support Specialist focused on Motion. In this role, you will provide high-level support and product expertise for Beckhoff drive technology, including AX-Servo-drive technologies, AM-Servo-Motor technologies, and TwinCAT motion software. You’ll work on point-to-point and complex motion applications using extended TwinCAT motion libraries with kinematic, NCI, and CNC functions. This position offers technical growth opportunities while supporting a highly differentiated automation platform.

Requirements

• Technically fluent engineer with at least 5 years’ experience in motion control systems
• Strong understanding of servo drive technologies, kinematics design, and multi-axis configurations
• Bachelor’s degree in Electrical or Mechanical Engineering or related technical field (or equivalent experience)
• Working knowledge of IEC 61131-3 programming languages
• Knowledge of communication protocols (TCP/IP, MQTT, Modbus TCP)
• Enthusiasm and passion for automation technology
• Ability to manage multiple priorities and lead team-based problem-solving
• Basic knowledge of Windows OS functions (file systems, registry, processes, services)
• Familiarity with incident/call tracking systems
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills

Nice To Haves

• Experience with Beckhoff products and industrial automation, is a plus.

Responsibilities

• Provide high-level technical support and product implementation leadership for: Hardware: AX8000, AX5000, EL7xxx-xxxx, EL25xx, KL25xx servo and stepper drives; Software: TwinCAT NC PTP, NCI, CNC, Motion Designer TE5910 (TwinCAT 2 & 3), camming, flying saw, advanced motion pack, kinematics; Drive Safety Products: AX5805, AX5801-0x00
• Serve as liaison with Beckhoff German HQ for escalated issues related to AX, AM, AL products, EL7xxx, marketing, and TwinCAT Motion (NC-PTP, NCI, Kinematics, CNC).
• Provide technical support via phone and on-site visits; communicate product functionality and quality issues clearly.
• Act as a national project resource for drive technology projects: Create customer code and configuration examples; Create and deliver demos showcasing product features; Offer technical guidance to support, application, and sales teams
• Diagnose and resolve customer motion control issues using troubleshooting tools and techniques.
• Deliver end-user training (one-on-one, small groups), create knowledge base articles, and maintain wiki content.
• Prioritize and manage incoming requests; escalate issues when appropriate.
• Document all support activities using ticket-tracking tools.
• Mentor and lead team members in resolving large-scale or complex issues.
• Continuously expand skillset and adapt to new challenges.

Benefits

• Generous Paid Time Off + 12 Paid Holidays
• Employer paid High-Deductible Medical plan, Dental, and Vision for Employee + Family!
• 401(k) with up to 6% match
• Employer-Paid Insurance: Life, AD&D, Short-Term and Long-Term Disability
• Elective Benefits: Accident, Critical Illness, Indemnity, and Pet Insurance
• Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level