Technical Support Specialist I - WashU IT

Washington University in St. Louis • Clayton, MO

3d • $23 - $36 • Onsite

About The Position

Manage the costume shop and oversee costume construction and assembly for six to seven productions per academic year. Supervise no more than ten student employees through the Federal Work Study program.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Providing Desktop Support In An Enterprise Environment (2 Years)
• A driver's license is not required for this position.

Nice To Haves

• Associate degree
• No additional certification/professional licenses unless stated elsewhere in the job posting.
• No additional work experience unless stated elsewhere in the job posting.
• Accountability
• Computer Support
• Computing Platforms
• Customer Service
• Office Productivity Software
• Oral Communications
• Prioritization
• Procedural Documentation
• System Administration
• System Integration
• System Upgrades
• Written Communication

Responsibilities

• Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware.
• Responds to assigned tickets.
• Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas.
• Acts as the front-facing support liaison for all desktop-related support issues.
• Provides support documentation for Tier 1.
• Collaborates with higher-level technical areas on planning and issue resolution.
• Prioritizes workload to appropriately respond to customer needs and demands.
• Acts as a liaison between customers and senior technical staff.
• Completes tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED