Summer 2027 - Technical Support Intern

SAS • Cary HQ, NC

19h • Hybrid

About The Position

The Technical Support Division serves SAS customers globally, helping with software deployment, usage, performance, coding, and other technical issues. This internship is not a call-center role: support engineers investigate logs, replicate customer environments, troubleshoot technical issues, and identify bugs. Interns gain hands-on experience learning how Technical Support takes customer problems from first contact through resolution, contribute to projects that directly affect Technical Support Engineers, and collaborate with global colleagues and customers. The internship is based at SAS’s Cary headquarters and follows a hybrid model, with at least three office days per week. Interns must be local to Cary and available to begin in person on May 18, 2027. The 12-week internship runs through August 6, 2027, and those dates are not flexible.

Requirements

• Be a student pursuing an associate or bachelor's degree and not graduate before December 2027.
• Have practical experience from school or elsewhere, such as help-desk work, troubleshooting technology for others, hands-on labs, or technical projects.
• Have strong written and verbal communication skills.
• Have experience with Windows or Unix, or both.
• Be legally authorized to work in the United States without requiring employment-visa sponsorship now or in the future.
• Be local to Cary headquarters and willing to work in the office at least three days per week.
• Be available to start in person at Cary headquarters on May 18, 2027, and work the full internship dates through August 6, 2027.

Nice To Haves

• Curiosity, passion, authenticity, and accountability, reflecting SAS values.
• Comfort asking questions and a willingness to keep learning.
• Leadership, initiative, and evidence of making an impact.
• Interest in new and emerging technology.

Responsibilities

• Work with customers to troubleshoot ongoing problems or answer questions about SAS software.
• Learn how Technical Support handles customer problems from first contact through resolution.
• Evaluate, set, and manage internal and external expectations for technical-support processes and timelines, including under pressure and when decisions may significantly affect SAS or customers.
• Communicate with customers through ServiceNow tickets, chat, phone, and/or Microsoft Teams.
• Contribute to a project that directly impacts SAS Technical Support Engineers.
• Collaborate with colleagues and customers globally.
• Use industry-standard software and AI tools to support problem-solving.

Benefits

• Hybrid work flexibility, with at least three days per week in the office.
• Free SAS programming training and certification.
• Well-being programs, including an on-site Work/Life Center, Recreation and Fitness Center, Employee Assistance Program, and subsidized cafés.
• Opportunities to connect through hackathons, social events, and other activities.
• Opportunity to learn from company leaders and executives.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree