Summer 2027 - Technical Support Intern

SAS • Cary HQ, NC

22h • Hybrid

About The Position

The Technical Support Intern will join SAS’s global Technical Support Division, which helps customers with software deployment, usage, performance, coding, and other technical issues. This is an engineering-focused support role rather than a call-center position: interns learn how support cases move from initial contact to resolution and may investigate customer problems and contribute to work that directly affects Technical Support Engineers.

The internship runs May 18, 2027, through August 6, 2027, for 12 weeks. These dates are not flexible, and interns must be available to begin in person at Cary HQ. The position is hybrid, with at least three days per week in the office, and applicants must be local to Cary HQ and willing to come in.

SAS’s internship program emphasizes professional development, culture, and community. Interns can work with company leaders and executives, collaborate with global colleagues and customers, and receive programming training and certification. The stated hourly pay range is $15–$30 for associate- and bachelor’s-level internship roles; internship roles are not eligible for bonuses.

Requirements

• Be a student pursuing an associate or bachelor’s degree and not graduate before December 2027.
• Have practical experience, which may come from a help desk, troubleshooting technology for others, hands-on labs, or technical projects.
• Have strong written and verbal communication skills.
• Demonstrate initiative and leadership through taking action and making an impact.
• Have experience with Windows or Unix, or both.
• Be available for the fixed internship dates of May 18, 2027, through August 6, 2027, and able to start in person at Cary HQ on May 18, 2027.
• Be local to Cary HQ and willing to work in the office at least three days per week.
• Be legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

• Curiosity and passion for technology and problem-solving.
• Experience with Jira, ServiceNow, Microsoft Suite, or GitHub.
• An interest in using AI tools to complement problem-solving.

Responsibilities

• Work with customers to troubleshoot ongoing problems or answer questions about SAS software.
• Learn how Technical Support takes a problem from first contact through resolution.
• Evaluate, set, and manage internal and external expectations for technical-support processes and timelines, including under pressure when decisions may significantly affect SAS or customers.
• Communicate with customers through ServiceNow tickets, chat, phone, and/or Teams.
• Contribute to a project that directly impacts SAS Technical Support Engineers.
• Collaborate with global colleagues and customers.
• Use industry-standard software and AI tools to support problem-solving.

Benefits

• Hybrid work flexibility, with at least three days per week in the office.
• Free SAS programming training and certification.
• Well-being programs, including an on-site Work/Life Center, Recreation and Fitness Center, Employee Assistance Program, and subsidized cafés.
• Hackathons, social events, and other opportunities to connect and engage.
• Opportunities to work with and learn from company leaders and executives.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree