Technical Support Integration Specialist (USI6) (3277)

VSE AVIATION•Miramar, FL

About The Position

The Technical Support Integration Specialist provides frontline integration support for end-user computing at acquired sites. The role manages end-user equipment through its full lifecycle, from procurement and configuration to physical setup and validation, and serves as the primary contact for onboarding acquired employees to VSE's technology environment. The goal is to ensure users are equipped, trained, and able to access required VSE systems on their first day of integration. The position requires strong customer focus and composure during high-visibility go-live events and time-sensitive deadlines. This is a field-based position requiring travel to domestic and international acquisition sites approximately 80% of the time. Overnight, weekend, and on-call coverage is required during go-live and hyper care periods. The specialist owns the end-user computing workstream for assigned integrations, plans and tracks deployments, procures and configures equipment, sets up workstations and shared devices, trains users, and validates access to applications and resources.

Requirements

Bachelor's degree in information technology or a related field, or an additional three years of specific work experience in lieu of a degree.
Four years of relevant or technical work experience, including at least two years supporting IT integration, migration, or large-scale deployment projects.
Ability to engage on-site and remotely and travel approximately 80% to acquisition locations.
Ability to prioritize tasks and complete assignments within estimated timeframes.
Strong verbal and written communication skills.
Willingness to be on call and work flexible schedules, including holidays and weekends.
Ability to work overnights, weekends, and late shifts as needed to ensure project completion.

Nice To Haves

Information technology certification equivalent to CompTIA Tech+, A+, Network+, Security+, or MCP.
Experience setting up, repairing, and modifying Windows desktops and laptops, printers, and other peripherals.
Technical support and service desk experience supporting Windows and Apple systems.
Experience and understanding of command-line scripting, such as PowerShell or VBScript.
Action-oriented and self-motivated approach, with the ability to improve the Integration team's effectiveness, performance, and efficiency.
Knowledge and experience with desktop, server, and network management, software deployment, and tracking tools.
Strong knowledge of network printer installation, setup, and troubleshooting.
Knowledge of service desk ticketing systems and general service desk operations.
Knowledge of project management tools such as Microsoft Project, Planner, Smartsheet, Jira, or Asana for tracking project tasks through completion.

Responsibilities

Own the end-user computing workstream for assigned acquisition integrations from planning through completion.
Conduct pre-acquisition site assessments, inventory legacy end-user environments, capture user counts by role and function, and identify deployment constraints.
Develop site-specific end-user integration plans, including equipment bills of materials, cost estimates, deployment sequences, and go-live timelines.
Track project tasks, dependencies, milestones, and site readiness; report progress, risks, and blockers and escalate issues that threaten go-live.
Confirm end-user readiness against go-live exit criteria and communicate readiness status to integration leadership.
Participate in integration planning, execution, and hyper care meetings while triaging active end-user incidents.
Maintain and improve integration runbooks, deployment checklists, and quick-reference materials based on lessons learned.
Coordinate vendor orders for computers, monitors, peripherals, printers, scanners, dashboard systems, and other end-user equipment; track purchase orders, delivery ETAs, and inventory.
Image and configure laptops and desktops to VSE's standard build, enroll devices in Microsoft Intune / Endpoint Manager, and validate compliance policies.
Configure printers, label printers, scanners, network print queues, device drivers, and dashboard computers.
Apply VSE security baselines, BitLocker encryption, and endpoint management profiles.
Physically deploy workstations and shared devices, perform professional wire management, position monitors and peripherals, and label equipment according to asset management standards.
Coordinate with the infrastructure team on network port activation, patching, and switch capacity before deployment.
Analyze end-user systems and data structures to determine effective approaches for migrating or transferring information accurately and completely.
Train acquired-site employees on VSE hardware, standard software, Microsoft 365, VPN, MFA enrollment, and ServiceNow ticketing procedures.
Distribute site-tailored IT quick-reference guides and onboarding materials and provide hands-on support during go-live.
Verify each user's access to required VSE applications, network resources, and shared drives; coordinate with application owners and provisioning teams to resolve access gaps.
Complete per-user access validation checklist sign-offs and document and escalate access exceptions, pending approvals, or licensing gaps.
Confirm connectivity for printers, scanners, and peripheral devices.
Perform other duties as assigned.