Technical Support Engineer

Itron, Inc. • Chicago, IL

12d • $66,000 - $127,000 • Hybrid

About The Position

The role partners with Sales and cross-functional teams to understand customer needs, demonstrate Itron’s Digital Construction Management SaaS solutions, and translate technical capabilities into business value. It calls for strong communication, technical problem-solving, collaboration, and a customer-centric, agile approach.

The position supports customers throughout the sales cycle by leading technical discovery, demonstrations, solution presentations, and evaluations; assessing technical environments and use cases; and addressing customer questions and requirements. It also collaborates with Sales, Product, Engineering, and Customer Success to validate capabilities, resolve technical questions, communicate customer feedback, and support transitions from pre-sales to post-sale engagement. The role develops reusable demonstrations, FAQs, technical documentation, and sales enablement materials, while maintaining knowledge of the products, customer use cases, and Utilities & Energy workflows.

This is a typical office-based role with no special physical requirements or unusual work environment. A hybrid work schedule is listed among the benefits. The stated Chicago, Illinois base salary range is $66,000–$127,000.

Requirements

• Experience in a customer-facing technical role such as technical sales, sales engineering, solutions engineering, technical consulting, implementation, or SaaS technical support.
• Working knowledge of SaaS applications and ability to learn and explain technical products and concepts.
• Strong written and verbal communication skills, including the ability to explain technical concepts to varied audiences.
• Customer-centric, consultative approach to understanding requirements and developing solutions.
• Strong troubleshooting, problem-solving, and analytical skills.
• Ability to conduct technical discovery and translate customer requirements into solution recommendations.
• Authentic communication style and ability to establish credibility with customers and internal partners.
• Accountability for deliverables, follow-through, and accurate communication during customer engagements.
• Strong task management and organizational skills, including the ability to manage multiple customer and sales priorities.
• Ability to work independently and collaborate effectively with Sales, Product, Engineering, Customer Success, and other teams.
• Agile learning mindset and ability to become proficient with new products, technologies, and customer workflows.

Nice To Haves

• Experience with technology solutions supporting the Gas, Electric, or broader Utilities & Energy industry.
• Experience with spatial data, GIS, mapping technologies, or field-based workflows.
• Familiarity with mobile applications on iOS and Android.
• Familiarity with APIs, application software, hardware, networking, and data integrations.
• Experience delivering SaaS product demonstrations, technical presentations, proofs of concept, or customer evaluations.
• Experience contributing to technical responses for RFPs, RFIs, or customer security and technology questionnaires.
• Familiarity with CRM, sales enablement, or customer support platforms.
• Experience collaborating directly with Product and Engineering teams on customer requirements and technical solutions.
• Bachelor’s degree or equivalent combination of relevant education and professional experience; preferred but not required.

Responsibilities

• Partner with Sales to understand prospective customers’ business objectives, technical environments, workflows, and challenges, and recommend suitable solutions.
• Lead technical discovery, product demonstrations, solution presentations, and evaluations, communicating product capabilities and business value to technical and non-technical audiences.
• Provide timely, accurate, and authentic technical responses to customers throughout the sales cycle.
• Assess customer environments and use cases involving SaaS and mobile applications, APIs, hardware, networking, data, spatial data, GIS, and mapping to identify solution fit, dependencies, and risks.
• Support technical responses to RFIs, RFPs, customer questionnaires, and related sales documentation.
• Collaborate with Sales, Product, Engineering, and Customer Success to address complex technical questions, validate product capabilities, communicate customer feedback, and support pre-sales to post-sale transitions.
• Develop reusable demonstrations, FAQs, technical documentation, and other sales enablement resources.
• Maintain knowledge of products, customer use cases, and Utilities & Energy industry workflows, and share insights and improvement opportunities across teams.
• Adapt customer engagements and presentations to customer priorities and follow through on commitments.
• Contribute ideas and share knowledge to strengthen technical sales processes, team collaboration, and customer evaluation experiences.

Benefits

• Competitive benefit package including financial, social, health, and wellbeing programs.
• Paid vacation.
• 401(k) matching.
• Employee stock purchase program.
• Hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed