Technical Support Engineer

Itron • Chicago, IL

11d • Hybrid

About The Position

Itron is hiring for a customer-facing technical role supporting sales of Locusview Digital Construction Management SaaS solutions. The role partners with Sales and cross-functional teams to understand customer needs, demonstrate product capabilities, and translate technical features into business value. It calls for strong communication, technical problem-solving, collaboration, and a customer-centric, agile approach.

The position supports customers throughout the sales cycle by conducting technical discovery, demonstrations, presentations, evaluations, and solution assessments. It also helps prepare sales documentation, develops reusable enablement resources, and collaborates with internal teams to address technical questions and support the transition from pre-sales to post-sale engagement. The role maintains knowledge of Itron products, customer use cases, and Utilities & Energy workflows, and shares insights to improve sales processes and customer experiences.

Requirements

• Experience in a customer-facing technical role, such as technical sales, sales engineering, solutions engineering, technical consulting, implementation, or SaaS technical support.
• Working knowledge of SaaS applications and ability to learn and explain technical products and concepts.
• Strong written and verbal communication skills, including explaining technical concepts to varied audiences.
• Customer-centric, consultative approach to understanding requirements and developing solutions.
• Strong troubleshooting, problem-solving, and analytical skills.
• Ability to conduct technical discovery and translate customer requirements into solution recommendations.
• Authentic communication style and ability to establish credibility with customers and internal partners.
• Accountability for deliverables, follow-through, and accurate communication during customer engagements.
• Strong task management and organizational skills, including managing multiple customer and sales priorities.
• Ability to work independently and collaborate effectively with Sales, Product, Engineering, Customer Success, and other teams.
• Agile learning mindset and ability to become proficient with new products, technologies, and customer workflows.

Nice To Haves

• Experience with technology solutions supporting the Gas, Electric, or broader Utilities & Energy industry.
• Experience with spatial data, GIS, mapping technologies, or field-based workflows.
• Familiarity with mobile applications on iOS and Android.
• Familiarity with APIs, application software, hardware, networking, and data integrations.
• Experience delivering SaaS product demonstrations, technical presentations, proofs of concept, or customer evaluations.
• Experience contributing to technical responses for RFPs, RFIs, or customer security and technology questionnaires.
• Familiarity with CRM, sales enablement, or customer support platforms.
• Experience collaborating directly with Product and Engineering teams on customer requirements and technical solutions.
• Bachelor’s degree or equivalent combination of relevant education and professional experience (preferred, but not required).

Responsibilities

• Partner with Sales to understand prospective customers’ objectives, technical environments, workflows, and challenges, and recommend suitable solutions.
• Lead technical discovery, product demonstrations, solution presentations, and evaluations for technical and non-technical audiences.
• Provide timely, accurate, and authentic responses to customer questions and technical requirements throughout the sales cycle.
• Assess customer environments and use cases involving SaaS and mobile applications, APIs, hardware, networking, data, spatial data, GIS, and mapping to identify solution fit, dependencies, and risks.
• Support technical responses to RFIs, RFPs, customer questionnaires, and related sales documentation.
• Collaborate with Sales, Product, Engineering, and Customer Success to resolve technical questions, validate product capabilities, communicate customer feedback, and support the transition from pre-sales to post-sale engagement.
• Develop reusable demonstrations, FAQs, technical documentation, and other sales enablement resources.
• Maintain knowledge of Locusview products, customer use cases, and Utilities & Energy workflows, and share insights and improvement opportunities across teams.
• Adapt customer engagements and presentations to customer priorities, follow through on commitments, and contribute ideas that improve technical sales processes and customer evaluations.

Benefits

• Competitive benefit package including financial, social, health, and wellbeing programs.
• Paid vacation.
• 401k matching.
• Employee stock purchase program.
• Hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed