Technical Support Engineer

TRUMPF•Costa Mesa, CA

2d•$34 - $58

About The Position

TRUMPF is seeking a Customer Support Engineer in California to help customers get the most from its sheet metal processing and laser technology solutions. The role combines technical knowledge, hands-on on-site service for CNC laser cutting, bending, and punching machines, and customer communication to support machine performance, troubleshoot issues, and provide a strong service experience. The engineer supports customers on-site and remotely, serves as a technical resource on TRUMPF machines and operating practices, and uses remote diagnostic tools to investigate mechanical, electrical, and hydraulic issues. The position also involves coordinating with internal teams, training customers, documenting service work, and responsibly managing assigned tools, equipment, vehicle, and parts inventory. Travel may be up to 50%, including overnight and occasional weekend trips.

Requirements

Mechanically inclined.
Prior troubleshooting experience.
Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment.
Comfort using Microsoft Office, especially Excel and PowerPoint, along with drafting or modeling software.
Strong communication skills and a customer-focused mindset.
Ability to organize a schedule, manage multiple priorities, and work independently.
Valid driver’s license with a clean driving record.
Ability and willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.

Nice To Haves

Experience in a manufacturing, sheet metal, or technical service environment is preferred.

Responsibilities

Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
Serve as a technical resource for TRUMPF machines, capabilities, and operating best practices.
Use remote diagnostic tools to troubleshoot mechanical, electrical, and hydraulic issues on CNC laser cutting machines.
Work with applications, engineering, production, and other internal teams to solve technical problems.
Provide customer training on machine operation and basic repair tasks.
Document service work, including mission reports, expense reports, and safety records.
Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
Travel as needed, up to 50%, including overnight and occasional weekend trips.

Benefits

401(k) with generous company match.
Comprehensive medical, dental, and vision benefits with employer HSA contributions and employer-paid vision premiums for employees and eligible dependents.
Tuition reimbursement and student loan guidance.
Paid family and parental leave programs, plus reproductive and family health resources.
Paid time off available from day one and 11 paid company holidays.
Company-paid life insurance at two times base salary, plus short- and long-term disability coverage.
Gym membership subsidy.
Employee referral bonuses.
Recognition awards.
Scholarship program for employees’ children.