Technical Support Engineer
About The Position
As a Technical Support Engineer Level 1, you will use your Network and Systems Administration knowledge to provide customer support to Novarad customers. You and your team will work together to efficiently resolve basic to very complex customer requests related to Novarad software/hardware, system malfunctions or user error. If you are self-motivated, enjoy challenges, and possess a flair for troubleshooting & solving problems then this is the position for you. This role is designed to you get promoted to a Technical Support Engineer Level 2 in as early as six months and no later than a year.
Requirements
- Associate degree in related field (or equivalent work-related experience)
- 3-7 years technical support or system administration experience
- Superb troubleshooting skills related to computer software and hardware, applications, and workstation/server
- Proven track record supporting and maintain Windows Domain Servers
- Working knowledge of Microsoft Windows Networking, LAN, WAN
- Effective communication, both with customers and other team members
Nice To Haves
- Knowledge of PACS, RIS and DICOM systems
- Working knowledge of SQL and HTML
Responsibilities
- Quickly and accurately resolve customer questions, requests, and complaints regarding the operation of Novarad software and hardware
- Troubleshoot software, hardware, & network issue
- Collaborate with team and healthcare professionals on projects and technical issues
- Proactively maintain & upgrade client hardware and software
- Track and document customer questions, requests and complaints using Customer Relationship Management (CRM) software
- Demonstrate ownership & advocacy of client issues
- Communicate software change requests and suspected software deficiencies to the Novarad Development Team
- Contribute quality entries to the Technical Support knowledge database
- Maintain Technical Data Reports
- Attend weekly technical support team meetings
- Maintain Dell Warranty Parts Direct Certification
- Attend company/department trainings to keep essential job skills current
Benefits
- Competitive salary with generous PTO (Vacation, Sick and Holiday)
- Health, dental, vision, life, and disability insurances
- HSA with dollar-for-dollar match
- 401k with match
- Wellness program
- Sundance corporate passes and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
