Technical Support Engineer
About The Position
As a Technical Support Engineer, you will help maintain and operate a network of simulators and modeling capabilities that provide rehearsal and exercise capabilities for various units. The simulators are located throughout the country. The engineering team manages the network, maintains an Authority to Operate (ATO), improves system design and architecture, provides Tier 1–3 troubleshooting during operations, installs hardware, manages system lifecycles, deploys software releases, develops new features, and supports innovation. You will provide first-line technical support to warfighters as part of a team of engineers, technicians, and operational experts. During training events, you will troubleshoot hardware, software, and network issues across local air and ground simulation systems and outstation systems, restore operations, and document and escalate complex issues to software and systems engineering teams. You will perform operational checks and preventative maintenance, support live, virtual, and constructive (LVC) operations, track recurring deficiencies, keep geographically separated systems updated and compliant with training requirements, and help build and install simulators and networks. The role requires calm, effective troubleshooting under pressure, flexibility with day-to-day tasks, and the ability to provide onsite support during operations. The program offers opportunities for growth and innovation in simulation systems.
Requirements
- Experience working on complex networked distributed systems.
- Experience supporting and collaborating with DoD operational personnel.
- Ability to create technical documentation.
- Ability to troubleshoot and resolve issues with basic network and operating systems.
- Ability to travel up to 25% of the time.
- TS/SCI clearance required.
- High school diploma or GED.
- Security+ certification.
Nice To Haves
- Experience supporting distributed mission operations training.
- Experience with programming or scripting languages.
- Knowledge of Image Generator VRSG and Constructive Force Generator (CGF) programs such as MACE.
Responsibilities
- Maintain and execute a network of simulators and modeling capabilities used for rehearsal and training exercises.
- Manage the simulator network and maintain an Authority to Operate (ATO).
- Improve system design and architecture, and support lifecycle management, software releases, deployments, new features, and innovation.
- Provide Tier 1–2 troubleshooting during training events across hardware, software, and network issues on local air and ground simulation systems and outstation systems.
- Diagnose issues, restore systems to keep training on track, and document and escalate complex issues to software and systems engineering teams.
- Perform day-to-day operational checks and preventative maintenance.
- Support operations in a live, virtual, and constructive (LVC) environment.
- Track recurring deficiencies to support root-cause fixes.
- Keep geographically separated systems updated and compliant with current training requirements.
- Build and install new simulators and networks.
- Provide onsite support during operations.
Benefits
- Health, life, and disability benefits.
- Financial and retirement benefits.
- Paid leave.
- Professional development.
- Tuition assistance.
- Work-life programs.
- Dependent care.
- Recognition awards for exceptional performance and demonstration of company values.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
