Copy of Support Engineer
AtScale•Boston, MA
About The Position
AtScale is seeking a Technical Support Engineer to provide exceptional technical support and ensure timely problem resolution for customers using its semantic layer for modern data and AI. The role supports connections between cloud data platforms such as Snowflake, Databricks, and Google BigQuery and business users who need consistent, AI-ready analytics. The engineer owns technical cases and customer communication, investigates and troubleshoots issues, and works with engineering teams to resolve code-level bugs.
Requirements
- Comfort working in fast-paced environments where priorities can shift quickly.
- Value quality over speed and curiosity about using AI to improve efficiency.
- Experience with cloud data platforms such as Snowflake, Databricks, or BigQuery, SQL querying, and enterprise system troubleshooting.
- Based in or able to work West Coast (PT) hours.
Responsibilities
- Own case management and customer communication, troubleshooting technical issues and translating system behavior into clear guidance for clients.
- Perform root-cause analysis by analyzing logs, replicating customer environments, and troubleshooting issues across cloud data platforms and the AtScale semantic layer.
- Document clear, actionable escalations for code-level bugs, collaborate with development teams to track fixes, and verify solutions before closing cases.
Benefits
- Competitive salary and equity.
- Unlimited PTO and comprehensive benefits.
- Flexible, remote-friendly environment.
- Professional growth opportunities.
- Opportunity to shape the future of AI-ready analytics.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
