Copy of Concierge

Cogir Management, USA•Rolling Hills Estates, CA

About The Position

The Concierge is an important part of the community and serves as the first point of contact for residents, families, visitors, and guests. The role provides front desk coverage and exceptional customer service, helping create a welcoming and supportive environment. The Concierge contributes to a positive senior living community experience by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Requirements

High school diploma or equivalent.
At least 6–12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting.
Working knowledge of computer systems, including Word, Excel, and Outlook.
Patience and willingness to assist residents, visitors, and team members.
Friendly, assertive, professional, outgoing, multitasked, and organized.
Excellent communication skills.
Availability to work flexible shifts, including weekends and holidays.
Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

Answer multi-line telephone calls and direct calls and inquiries as needed.
Greet families, residents, guests, and vendors in a friendly manner.
Maintain outside visitor logs and monitor access to the community.
Assist residents with scheduling transportation, activities, and appointments.
Support management with administrative tasks, including data entry, scheduling, and light clerical work.
Order office supplies.
Address resident concerns and questions, escalating issues to management when necessary.
Complete work order requests.