Technical Support Engineer
About The Position
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Requirements
- Master's Level Degree and 0 years related work experience; OR Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience
Responsibilities
- Providing assistance and support to the Customer Service Engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro-mechanical equipment, computer systems coupled with complex software solutions.
- Acting as the lead/owner and providing solutions to field-raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers’ sites, including thoroughly recognizing the real problem, aligning for resources, gap analysis, providing POAs; or, if the depth of technical understanding requires, reporting to relevant other engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved.
- Completing tasks in a timely manner.
- Being available to travel within region and worldwide to support escalated issues on site.
- Clearly detailing troubleshooting processes, technical findings, and providing service and postmortem reports.
- Supporting NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities, participating, or owning certain operations in new project introductions and/or continuous improvement projects.
- May be involved in customer installation, relocation, and upgrade of equipment as well as providing training to KLA and non KLA personnel.
Benefits
- medical
- dental
- vision
- life
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off
- paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
