(Fluent English, remote) Technical Support Consultant, Networking (LATAM)

SupportYourApp

18h • Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

• Excellent English communication skills (at least C1 level)
• Experience in a technical support role
• Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall)
• Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels)
• Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard)
• Ability to read log files
• Familiarity with operating Windows, Linux, MacOS, Android and iOS
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

• Experience with AWS, Azure
• Knowledge about function of IDP/SSO (G-Suite, Azure AD)
• Customer facing experience

Responsibilities

• Deliver outstanding technical support via emails and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees