(fluent Greek & English) Technical Support Consultant (remotey)

SupportYourApp

21h•Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

Native Greek and excellent English communication skills is a must (C1 both spoken and written)
At least 1–2 years of experience in customer support in fast-paced environment
Strong problem-solving and troubleshooting skills
Attention to details
Familiarity with CRM systems and basic technical support
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

Experience with CRM systems
Finance/legal background
Understanding of how taxes work in the EU (Greece mainly)

Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional and efficient manner
Troubleshoot technical issues and provide step-by-step guidance to customers
Collaborate with other departments to resolve customer inquiries
Escalate complex issues to the appropriate team for resolution
Document customer interactions
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

Benefits

Fixed Schedule: Mon–Fri: 09:00-18:00 (GMT+3)
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements