Bilingual CSR Representative (Fluent Spanish/English)

AV Staffing Solutions•Ocala, FL

1d•Remote

About The Position

We are seeking FLUENT Spanish/English speakers for a remote customer and technical support role with a growing technology company. The ideal candidate is calm under pressure, excellent with people, and comfortable assisting customers with basic technical issues. This role offers growth potential for individuals who enjoy problem-solving and helping others.

Requirements

FLUENT Spanish and English —able to explain complex information clearly in both languages
Strong typing skills (50+ WPM) and comfort working quickly on a computer
Ability to multitask —navigate and update multiple systems/applications while engaging with customers
1+ year of customer service experience (call center experience strongly preferred)
Strong customer service skills—patient, empathetic, calm, and professional
Willingness to work overnights, weekends, and rotating schedules in a 24/7 environment
Reliable wired internet connection and a quiet, distraction-free workspace
Updated desktop or laptop computer
Required location must be within 50 miles of Ocala, FL

Nice To Haves

Flexibility to cover other shifts when needed is a plus

Responsibilities

Deliver outstanding, professional service on every call and chat
Greet customers warmly, verify their identity, and actively listen
Show empathy and patience with frustrated or upset customers
Explain solutions clearly in both Spanish and English
Set clear expectations and confirm the customer’s issue is resolved
Troubleshoot internet connectivity, Wi-Fi, and device issues
Provide Level 1–2 support using tools such as Freshdesk, Sonar CRM, and other networking tools
Document all interactions accurately and follow internal procedures/SLAs
Escalate complex issues to senior technicians when needed