Customer Service Representative (CSR) – Bilingual (English/Spanish)

ALL IN ONE Employment Services • Miami, FL

23h

About The Position

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) who is fully bilingual in English and Spanish and possesses strong Excel skills. This role is ideal for someone who thrives in a fast-paced environment, can manage data efficiently, and delivers high-quality support to a diverse customer base.

Requirements

• Fully bilingual in English and Spanish (written and verbal)
• Proven experience in a customer service or support role
• Strong proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, data organization)
• Excellent communication and interpersonal skills
• High attention to detail and strong organizational abilities
• Ability to multitask and manage time effectively
• Comfortable working in a fast-paced, deadline-driven environment

Responsibilities

• Provide professional and timely customer support via phone, email, and chat in both English and Spanish
• Accurately document customer interactions, issues, and resolutions in internal systems
• Use Microsoft Excel to track, analyze, and report customer data, including creating spreadsheets, using formulas, and generating reports
• Resolve customer inquiries, complaints, and service requests with a problem-solving mindset
• Collaborate with internal teams to ensure customer issues are addressed efficiently
• Maintain up-to-date knowledge of company products, services, and policies
• Identify trends or recurring issues and escalate when necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees