Technical Consultant (Remote)
Astrica
•Remote
About The Position
Astrica ServiceNow Technical Consultants leverage their understanding of system and software architecture to implement solutions on the ServiceNow platform for customers. They guide clients to best practices, collaborate with team members, and achieve project goals. They maintain cutting-edge ServiceNow skills, innovate intellectual property on the platform, and act as technical subject matter experts for clients and teammates. This is a general job post for the skillset that Astrica generally hires against, and after review and technical screen, candidates are aligned to specific projects.
Requirements
- 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite.
- 5+ years of related client-facing professional consulting experience, preferably with ServiceNow.
- Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment.
- Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories.
- Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts.
- Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
- A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
- A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
- A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people.
Nice To Haves
- Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
- Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
- CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM).
- Suite Certifications
Responsibilities
- Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
- Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
- Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
- Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
- Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts.
- Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
- Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.
Benefits
- Competitive pay that reflects your skills and certifications
- Performance bonuses and annual reviews that celebrate growth
- Unlimited vacation + flexible time off (because balance matters)
- Health, dental, vision, and 401(k) coverage
- Career development support and learning incentives to keep you sharp
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
