(Fluent English) Cloud Support Engineer (Remotely)

SupportYourApp

23h•Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

Excellent English communication skills (at least C1 for both spoken and written)
At least 1–2 years of proven experience in a Technical Support role
Experience as Cloud Support Engineer
Outstanding problem-solving abilities, and a customer-focused attitude

Nice To Haves

Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline
AWS certificate

Responsibilities

Deliver outstanding technical support via emails and phone calls
Troubleshoot complex technical issues
Provide technical support with networking, cloud products
Escalate incidents clearly, including impact, timeline, and reproduction steps
Ensure smooth troubleshooting for customer events, while working closely with internal teams

Benefits

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements