Technical Support Analyst - Public Safety
About The Position
The employee in this role provides low to mid-level technical support, installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing and communication devices, vehicle technology, and video cameras/systems. This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees. This is a Management Category IV position which includes five (5) additional Management Vacation Days and a Vehicle Allowance of $120/month.
Requirements
- Associate's Degree in Computer Science, Information Technology, or a related field.
- At least two (2) years of experience in administering and supporting computer workstations, peripherals, and associated operating systems.
- Must possess or be able to obtain a valid State of Florida driver’s license within 30 days of hire.
Nice To Haves
- CompTIA A+, CompTIA Network+, ITIL, and/or Microsoft MSCA certifications.
- Criminal Justice Information Services (CJIS) Certified (including maintained active Certification).
- Experience in supporting local government and public safety technologies.
- OS and software deployment experience.
- Paid work experience with mobile data technologies.
Responsibilities
- Installs, configures, and troubleshoots desktop/laptop operating systems, user software and hardware peripherals
- Coordinates with vendors to schedule system outages, perform system testing, repairs and maintenance both indoors and outdoors and analyze equipment as needed, at locations across the city.
- Responds to support requests submitted through Service Desk, customer contact, and other support tiers or supervisor assignments
- Investigates, diagnoses, and resolves problems for Level 1 and Level 2 systems, database, network, mobile data, and security teams before escalation
- Creates, updates, and deploys computer images, software, and security application packages used to distribute and update consistency throughout the corporate computing environment
- Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
- Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.
- Serve on the 24-hour after hours support helpline on a rotational basis
- Performs related work as required
Benefits
- Five (5) additional Management Vacation Days
- A Vehicle Allowance of $120/month
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
