Technical Support Analyst

Cloudious • Saint Louis, MO

3d • Onsite

About The Position

Delivers professional activities in the IT Support job family with a focus on IT Technical Operations. Plans, monitors, and evaluates performance of enterprise systems and makes recommendations for improvement/upgrades. Assists in developing technical standards and application interface. Provides routine technical assistance and resolution for non-complex network problems. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in IT Technical Operations.

Requirements

• System Administration skills of UNIX, Linux, and Windows operating systems required
• General network knowledge of WANs and LANs required
• Minimum 3-5 years direct IT experience
• Strong interpersonal, written, and verbal communication skills are required
• Strong organizational skills, the ability to work in a fast-paced environment, and a collaborative, team-orientated attitude are required
• COACHING
• TECHNICAL SUPPORT
• NETWORK KNOWLEDGE
• GENERAL NETWORK
• ORGANIZATIONAL SKILLS
• Good communication
• Presentation
• Team player

Nice To Haves

• Basic experience in multi-platform distributed environment preferable
• Experience with one or more of the following network, system, or application management tools preferable: ServiceNow SiteScope New Relic

Responsibilities

• Plans, monitors, and evaluates performance of enterprise systems and makes recommendations for improvement/upgrades.
• Assists in developing technical standards and application interface.
• Provides routine technical assistance and resolution for non-complex network problems.
• Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
• Provides standard professional advice and creates initial reports/analyses for review.
• May provide guidance, coaching, and direction to more junior members of the team in IT Technical Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree