Technical Support Administrator (Bilingual)

Jacintoport International•Houston, TX

4d•Onsite

About The Position

The Technical Support Administrator provides desktop and network support to employees, troubleshooting and resolving issues involving PCs, printers, handheld devices, peripherals, software, networks, wireless infrastructure, and wireless devices. The role installs and removes equipment and software, supports servers and LAN operations, ensures data backups are performed, and responds to requests for technical support. It also provides technical support and training to domestic and outport facilities, including facilities in Honduras, Costa Rica, Nicaragua, and Guatemala. The position works under the immediate supervision of and reports to the Regional IT Manager. It primarily involves office work, with frequent work outdoors during day and night shifts and in changing weather. The role may involve extended or flexible hours, emergency response, weekends, holidays, and overtime. Employees must follow company safety requirements, including reporting hazards and incidents, using required PPE, and participating in safety training.

Requirements

Two-year college degree in IT or a minimum of three years of related Information Technology work experience.
Three years of experience with Microsoft Windows XP or Windows 7.
Intermediate PC knowledge.
Proficiency with computer software and hardware installation, upgrades, and repairs.
Intermediate-level proficiency with Microsoft applications.
Basic handheld computer, AS400, and typing experience.
Ability to communicate effectively in English in a business environment.
Intermediate-to-advanced ability to speak, read, and write English and Spanish in a business environment.
Ability to work flexible and extended hours, including nights, overtime, weekends, and holidays, as needed to complete tasks or projects.
Ability to respond to emergency calls 24 hours a day, 7 days a week.
Ability to move among terminal facility locations in all weather conditions, including driving golf carts.
Ability to think logically and follow procedures and instructions.
Ability to analyze and solve problems in a constantly changing environment.
Self-starter able to perform under pressure.
Excellent communication, analytical, problem-solving, and time-management skills.
Ability to establish and maintain effective working relationships with employees and other contacts.
Ability to use hands and fingers continuously; frequently talk and/or hear, sit, stand, and walk; and climb and work at heights such as on heavy equipment, rooftops, and poles.
Ability to occasionally lift and/or move up to 50 pounds.
Specific vision abilities include close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Responsibilities

Identify, troubleshoot, and resolve desktop and network technical problems for employees.
Install new equipment and software and remove old equipment; box and transfer equipment to the warehouse when needed.
Provide technical support and training to domestic and outport facilities, including facilities in Honduras, Costa Rica, Nicaragua, and Guatemala.
Assist with servers and LAN operations.
Support and troubleshoot wireless infrastructure and wireless devices.
Ensure proper data backups are performed.
Respond to telephone calls, emails, and personnel requests for technical support.
Train employees on new hardware and software products.
Maintain hardware and software license inventories.
Complete other special projects assigned by Management.
Report safety hazards and promptly report incidents involving injury, illness, or property damage.
Wear required PPE, comply with company safety rules, refuse unsafe tasks, participate in safety meetings and training, and remain aware of personal and coworker safety.