Bilingual IT Support & Systems Administrator

Casey Construction Group, LLC•Gaithersburg, MD

3d•$85,000 - $115,000

About The Position

CASEY Construction Group is seeking a bilingual (English/Spanish) IT Support & Systems Administrator to serve as the primary point of contact for employee technology support across office and field operations. This hands-on role supports end users, manages device deployment and inventory, maintains conference room technology, administers Microsoft 365 systems, and coordinates with the managed IT provider on escalated issues and technology projects. The role offers exposure to endpoint management, Microsoft 365 administration, cybersecurity, business systems, and technology improvement initiatives in a growing organization. Success includes preparing devices and system access for new hires before their start dates; providing timely, professional support; maintaining accurate device inventory; keeping conference rooms, Teams meetings, and AV systems operational; and completing technology projects, vendor requests, and support tickets efficiently.

Requirements

At least 5 years of IT support, helpdesk, desktop support, or systems administration experience.
Fluency in both English and Spanish.
Experience supporting Microsoft 365, Windows devices, Apple devices, and user account management.
Experience with device deployment, onboarding and offboarding, MFA, and access administration.
Strong troubleshooting, customer service, communication, and organizational skills.
Ability to prioritize multiple requests and provide support across office and field environments.
Valid driver's license and ability to travel to offices and job sites as needed.

Nice To Haves

Experience with Microsoft Intune, Apple Business Manager, and JAMF.
Associate or bachelor's degree in information technology or a related field.
Relevant IT certifications.

Responsibilities

Provide day-to-day technical support for employees in the office and field.
Configure and deploy laptops, mobile devices, user accounts, and system access for new hires.
Manage device inventory, replacements, returns, and lifecycle tracking.
Support Microsoft 365, user access, MFA, and company applications.
Maintain conference room technology and support Teams meetings and company events.
Coordinate escalated support issues and technology projects with the managed IT provider.
Document procedures and identify opportunities for process improvements and automation.
Help ensure company technology systems remain secure, organized, and effective.