Technical Support Administrator

Rhodes State College • Lima, OH

1d

About The Position

The Technical Support Administrator works as part of a team supporting hardware, software, and operations related to instructional and administrative technology and technology support services. The role supports help desk services, computer labs, smart classrooms, instructional software, and related systems. It provides technical assistance and training to end users, supports desktop PCs and laptops, and works with Information Technology team members on technical implementation issues. The administrator also helps assess hardware and software applications to ensure technology meets the College’s needs and maintains knowledge of new technologies and standards to identify opportunities for future development or enhancement.

Requirements

• Experience providing software and hardware support in a networked environment, or equivalent education and experience.
• Advanced working skills maintaining and troubleshooting PCs and using current Windows and Mac operating systems and Microsoft Office products.
• Ability to solve a wide variety of problems on an ongoing basis and work with classroom technology.
• Ability to deal professionally with difficult customers and situations.
• Strong customer-service attitude and communication skills.
• Ability to self-motivate.
• Appreciation for working with all individuals and an interest in lifelong learning.
• Commitment to the mission of a two-year college.
• Associate degree in technology or equivalent experience in the field.

Nice To Haves

• Experience with Macintosh systems.
• Wireless troubleshooting experience.
• Experience troubleshooting audiovisual equipment.
• Exposure to resolving problems over the phone and in person.
• Bachelor’s degree.

Responsibilities

• Assist with classroom technology and equipment issues, including Extron system controls, audio-video controls, cameras, projectors, printers, podium setups, and monitors.
• Assist with Information Technologies Help Desk duties by answering, troubleshooting, and documenting end-user support calls, including password resets, network connectivity issues, and printing issues.
• Provide end-user hardware, software, and administrative support and training.
• Provide technical support for desktop PCs and laptops, including hardware and software installations, troubleshooting, repair, documentation, and end-user support.
• Assist in reviewing and identifying hardware and software applications and presenting them to ensure technology capabilities meet the College’s needs.
• Work closely with Information Technology team members on technical implementation issues.
• Maintain current knowledge of new technologies and standards to identify areas for future development or enhancement.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree