Technical Operations Administrator

Peak Technologies•Doral, FL

1d•Onsite

About The Position

The Technical Operations Administrator is responsible for the daily administration, maintenance, and optimization of the organization’s IT infrastructure, including servers, networks, storage, and cloud resources. The role supports high availability, security, and compliance, and manages user access, patch management, backup, and disaster recovery. The administrator works closely with engineers, analysts, vendors, and business units to provide reliable and secure IT services. The position provides Tier 1 and Tier 2 support for end-user issues, system administration, and onboarding and offboarding, in collaboration with TechOps engineers, analysts, and end users. It also involves incident response and investigation, root-cause analysis, corrective actions, and post-incident reviews. The role does not require supervision of direct or indirect reports. English and Spanish are required; English is the primary language used in daily operations.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
2–5 years of experience in IT systems or network administration.
Proficiency in operating system administration, networking, cloud platforms, and automation tools.
Experience with patch management, backup, disaster recovery, and compliance.
Strong troubleshooting, documentation, organizational, and communication skills.
Bilingual English/Spanish.

Nice To Haves

Relevant certifications, such as ISC2, ITIL, Fortinet, Juniper, or Microsoft.

Responsibilities

Administer and maintain physical and virtual Windows and Linux servers, storage systems, and cloud platforms including AWS, Azure, and GCP.
Configure, monitor, and maintain network devices, including routers, switches, firewalls, and VPNs.
Implement and optimize backup, restore, and disaster recovery processes.
Apply patches, updates, and configuration changes in accordance with change management protocols.
Manage user access, permissions, and security groups according to company policies.
Review and update system configurations for compliance and performance.
Enforce security policies, access controls, and compliance standards such as ISO 27001.
Conduct and support vulnerability scanning, remediation, and compliance audits in collaboration with SecOps.
Maintain documentation for systems, configurations, access controls, and operational procedures.
Monitor infrastructure alerts, respond to incidents, and provide Tier 1 and Tier 2 support for complex technical issues.
Participate in incident investigations, root-cause analysis, and corrective actions.
Assist with post-incident reviews and development of preventive measures.
Collaborate with engineers, analysts, SecOps, DevOps, and business teams on projects and operational improvements.
Coordinate with vendors on hardware and software support, procurement, and service management.
Provide Tier 1 and Tier 2 support for end-user issues, system administration, and onboarding and offboarding.
Perform other IT-related duties as assigned, consistent with the position’s scope and level.