Technical Operations Administrator
About The Position
The Technical Operations Administrator is responsible for the daily administration, maintenance, and optimization of the organization’s IT infrastructure, including servers, networks, storage, and cloud resources. The role helps ensure high availability, security, and compliance while supporting user access, patch management, backup, and disaster recovery. The administrator collaborates with engineers, analysts, vendors, and business units to provide reliable and secure IT services. The position is based at 1500 NW 95th Ave, Doral, Florida, and is full-time, exempt (salaried), with a Monday–Friday schedule of 8–5 or 9–6. Bilingual English/Spanish is required. The role does not supervise direct or indirect reports.
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2–5 years of experience in IT systems or network administration.
- Proficiency in operating system administration, networking, cloud platforms, and automation tools.
- Experience with patch management, backup, disaster recovery, and compliance.
- Strong troubleshooting, documentation, organizational, and communication skills.
- Bilingual English/Spanish.
- Ability to read and interpret documents, procedure manuals, and correspondence, and to speak effectively with individuals and groups, including customers and employees at various levels.
- Ability to take accountability for business target delivery and decision-making, and to combine business and technical understanding with a big-picture vision and the drive to execute it.
Nice To Haves
- Relevant certifications, such as ISC2, ITIL, Fortinet, Juniper, or Microsoft.
Responsibilities
- Administer and maintain physical and virtual Windows and Linux servers, storage systems, and cloud platforms including AWS, Azure, and GCP.
- Configure, monitor, and maintain routers, switches, firewalls, and VPNs to ensure secure and efficient connectivity.
- Implement and optimize backup, restore, and disaster recovery processes.
- Apply patches, updates, and configuration changes in accordance with change management protocols.
- Manage user access, permissions, and security groups according to company policies.
- Review and update system configurations for compliance and performance.
- Enforce security policies, access controls, and compliance standards such as ISO 27001.
- Conduct and support vulnerability scanning, remediation, and compliance audits with SecOps.
- Maintain documentation for systems, configurations, access controls, and operational procedures.
- Monitor infrastructure alerts, respond to incidents, and provide Tier 1/2 support for complex technical issues.
- Participate in incident investigations, root-cause analysis, and corrective actions.
- Assist with post-incident reviews and develop preventive measures.
- Collaborate with engineers, analysts, SecOps, DevOps, and business teams on projects and operational improvements.
- Coordinate with vendors on hardware and software support, procurement, and service management.
- Provide Tier 1/Tier 2 support for end-user issues, system administration, and onboarding/offboarding, working with TechOps engineers, analysts, and end users.
- Perform other IT-related duties consistent with the scope and level of the position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
